Experience

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  Hpt vietnam corporation

  Jun 2010 - May 2021

  It operations management solution consultant

  1. Consulting, designing & implementing consolidated monitoring solution (MF ITOM) to the customers in Vietnam and SEA: - Vietinbank (2012-2013):  Monitor servers (Windows, Linux, AIX & IBM AS400), Oracle databases, Weblogic application server, network devices (firewall, router, switch) of DC/DR and 150 branches Monitor end user transactions and deep dive analysis for Vietinbank iPAY (Online Banking System)- Viettel Group (Mozambique market) (2012): monitor servers, databases for Mozambique Data Center- SeaBank (2013): monitor servers, databases and network devices for Data Center- Home Development Mutual Fund (Phillipines) (2015): Monitor servers, databases and applications for Data Center Deploy Client Management tool (Radia Client Automation) for ++9000 users in the whole system- Petrolimex (2016):  Monitor servers, databases, applications, network devices in the Data Center Monitor E-Gas functionalities health provided to the end users Integration with Oracle Enterprise Manager to synchronize the events to ITOM Integration with SIEM solution (Arcsight Logger) to receive events to ITOM- VPBank phase 1 (2017-2018) Monitor servers, databases, applications and network devices of 7 critical services Monitor OCB end user transactions using Business Process Monitor- VPBank phase 2 (2019-2020) Fine-tuning the monitoring items for 7 services in phase 1 Monitor servers, databases, applications for 19 services Monitor end user behaviors for OCB, IIB…using Real User Monitor2. Conduct the training to HDMF customer about Radia Client Automation solution on behalf of the vendor (Accelerite)3. Lead the technical team, negotiate, communicate with the customer to ensure the service delivery quality and timeline.4. Conduct the training, knowledge transfer to the customers. Show less

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  Samsung sds

  May 2021 - now

  Senior operations manager