Experience

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  Diesel locomotive works varanasi

  May 2018 - May 2018

  Summer intern

  It was a 30 Days Internship program where I was trained in Maintenance Shop (MSS),Central Transport Shop (CTS), Rotor Shop (RS), Engine Erection Shop (EES) in DieselLocomotive Works, Varanasi, Uttar Pradesh.

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  Escorts kubota limited

  Jan 2020 - Mar 2020

  Fixed term trainee

  Project is based on Complaint Management System.I was responsible to analyze complaints mode, sensibility, root cause, corrective actions, TAT, closure & approval, field team activities, failure mode, aggregate.Care & Direct dashboard summarizes complaints with easy to understand, real-time data visuals. I have to determine the failure mode of a complaint, by reading the complaint which was mentioned by the customer.Aim of the project is to analyze issues and root cause, then after coming up with an action plan and corrective actions to be proposed. The need for such type of project is essential candidate come to know about the management of complaints, communication with the field team, technical faults of the tractor. Show less

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  Escorts kubota limited

  Oct 2020 - May 2023

  Territory service manager

  • Monitoring the post service activities like follow up with the customers, servicereminders and handling customer grievances and Handling customercomplaints for superior customer service.• Communicate technical information to channel partners through Servicebulletins, mails, literatures and wall charts.• Organizing and conducting Mega Service camps, Mechanic meets, Customermeets, Retro fitment camp.• Responsible for spare parts availability at channel partners end.• Generate reports after thorough analysis of the filed complaints & provide asolution on priority basis.• Exposure in Warranty claims, settling down claims & free service coupons.• Prepare report on planning and execution of revenue achievement, servicemarketing and Customer satisfaction parameters so as to gauge thedevelopments in the company.• Managing customer service operations for rendering and achieving qualityservices.• Daily Follow up and handling Spares execution, availability of spares, dispatchdetails communicate to customer and providing support to spares team forparts identification• Responsible for resolving customer complaints on performance bottlenecks.• Analyze and share field product concerns with Product Reliability Team.• Providing value added customer services by attending customer queries andissues.• Provide support to sales team for seeding batch of tractors in terms ofrecommended spares and for product issues by analyzing testing reports fordifferent territories.• Organizing and conducting training on tractor and aggregates for channelpartner manpower with administrative activities. Show less

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  Apollo tyres ltd

  May 2023 - Aug 2023

  Customer support
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  Hero motocorp

  Sept 2023 - now

  Service manager