Deepak Sareen

Experience

• 

  Interglobe Technologies Pvt Ltd

  May 2007 - May 2011

  Sr. Fare specialist

  Domestic/ International Reservation & ticketingManual Fare Calculation, Exchanges, and changes Conduct New Hire training (domestic & International reservation)Coordinate Administrative work (HR,ADMIN,TRANSPORT)

• 

  United Airlines

  May 2011 - now

  • Coordinate work for Customer Service Associates.• Handle time-off requests and day-to-day processes of the teams• Help resolve employee and customer concerns/issues• Administrative services/processing large volume reports using excel and assisting manager with quarterly business reviews• Perform duties and special requests as assigned by management• Balance workload; provide guidance and direction to teams; serve as focal point for communication with customer and company personnel• Ensure operational and quality standards are met based on service objectives• Maintain accuracy of required reports, logs and measurements• Ensure the highest levels of customer service• Ensure adherence to business guidelines, safety & security procedures• Responsible for all aspects of equipment; make appropriate equipment recommendations• Provide constructive feedback and recognition to team• Supervise Baggage handling both Indian market & international • Supervise International reservation and ticketing• Drafting letters and minutes - Draft letters and minutes of meetings for the management whenever required.• Legal Cases - Coordinate and assist the management and lawyers engaged by the Company for all legal/court related matters• Follow up with pending projects Show less

  • Assistant Manager Reservation ticketing and customer Care | Middle east & India

    Apr 2022 - now

  • Assistant Manager Customer Services

    May 2014 - May 2022

  • Customer Care Team Lead

    May 2011 - May 2014