Experience

• 

  Georgia tech research institute

  Aug 2006 - Dec 2008

  Engineering co-op

  ELSYS Lab:• Participated in fabrication of the high priority aircraft defense Smart Cable upgrade• Fabricated and designed applications aiding in development of avionics systems• Experienced with system engineering process and documentation• Experienced with on-site customer systems evaluation and upgrade

• 

  Cisco

  Oct 2010 - now

  - Execute and manage high-impact cross-functional projects within Supply Chain Services and Logistics organization (SCO S&L). Connect teams to successfully drive business outcomes.- Ensures stakeholder and executive visibility for impactful decisions towards an operational strategy.- Provide organizational direction for Program and Change Management.- Focus on Supply Chain risk and remediation plans - Develop a strategy for a modern and innovative workforce.- Unite functions to incubate and pilot continuous improvement opportunities- Performance Manager for Services and Logistics strategic Pillars Show less Global Operations Lead in CX Labs. Responsible for operational efficiency and strategy with CX Labs Leaders. Product Owner to the CX Labs tools while leading the developers in the Automation and Tooling team. Works closely with cross-functional teams in DevX, DevNet, and CXTM to enhance network setup and test automation. Created and engaged with our CX Global Labs Steering Committee to ensure the direction of the business aligns with CX Labs priorities and changes. Currently, we are utilizing an augmented Agile SAFe approach to our organizational changes while organizing our priorities using the Atlassian Jira application. Show less Network Consulting Engineer and Lab Administrator in the Advanced Services Solution Validation Services (SVS) organization. Managing labs, personnel, and operations in the AS Labs in RTP. Manage SVS Automation Adoption program Tiger Team. Driving test setup and automation through Lions and Test Manager 2 (TM2).Utilize Sales Organization training in conjunction with Customer Testing experiences to optimize SVS organization operations and identity. Created a program for Shared Engineer and co-op hiring based on collaborative efforts with Technical Services and Global Delivery Center Org.Responsibility Overview- Engaged in customer engagements with major Enterprise and Service Provider (Web) accounts. - Manages operations within SVS software development team to create and optimize tooling needs for AS Labs and SVS focused on automation development.- Developed SVS organizational wide operations plan.- Maintain day to day operations for Advanced Services lab infrastructure including but not limited to core infrastructure, VMware server virtualization, SAN, analytics and DMZ environments.- Implement best lab practices during Enterprise, Service Provider and ECATS consolidation. Innovate enhanced lab operations around teamwork, quality, and efficiency.- Manage VMware environment functionality and VM deployment.- Standards: ISO 9001, ISO 14001, ISO 27001 assuranceExperience with major Cisco customer engagement testing:- Worked with financial institution customer testing on Nexus code level certifications, 4G testing, and ASA scalability testing. - Involved in global enterprise customer testing as second point of contact for lab network changes. - Managing testing network for database centric customer on Nexus feature and performance testing. - Engaged storage centric customer on Nexus data center deployment. Show less

  • Program Manager

    Dec 2021 - now

  • Global Operations Lead and Product Owner

    Jun 2019 - Nov 2021

  • Network Consulting Engineer

    Oct 2011 - Jun 2019

  • Associate Systems Engineer

    Oct 2010 - Oct 2011