Experience

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  Mphasis an hp company

  Jan 2009 - Dec 2011

  Techincal support agent for bank of america

  Provide outstanding customer service support in a professional, patient and understanding manner.Maintenance and troubleshooting on application software.Enter all incidents into Ticketing/Case Management System.Troubleshooting of Desktop, Laptops and Printers.Troubleshooting clients machine using remote desktop software. Installation, Configuration & troubleshooting of Outlook/ Mail ClientCommunicate effectively and regularly with internal and external groups as well as with client.Provide exceptional Level 2 support for clients on non-proprietary and proprietary information and applicationsProvide timely updates to Trouble Tickets according to Support Center GuidelinesWorked with Active Directory for the password issue of the clientInteract with inter and intra-departmental support groups to ensure quality service and supportReceive and respond to incoming calls, pages and/or e-mailsProvide excellent and timely customer service Show less

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  Glowtouch technologies mangalore

  Feb 2012 - Jun 2013

  System engineer

  Attending to the escalations from the technical support teamActing as focal point for the team by handling various activities simultaneously such as “Training new employees, preparing the Training Documentation, handling queries and attending calls with the team to learn some process change and then training the other team members on the same.Accurate and timely processing requests. Employee Training and DevelopmentData analysis and reportingManage the high volume of work with accuracy supporting the quality team along with the Manager in various activities.Ensuring organization's personnel policies and proceduresManaging staffingVisualize problems and opportunities within the team Ensuring proper streamlining of the process.Employee Performance Management Show less

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  Grizzly nutrition

  Dec 2015 - Mar 2020

  Senior business development manager

  Developing growth strategies and plans.Planning and overseeing new marketing initiatives.Managing and retaining relationships with existing clients.Maintenance and troubleshooting on application software.Performing research into the market, customer trends, and competition in the market.Data analysis and reporting.Conduct research to identify new markets and customer needs.Creating yearly Business report.Attending to the escalations from the customer.Keep records of sales, revenue, invoices etc.Ensuring proper streamlining of the process.Provide excellent and timely customer serviceProvide trustworthy feedback and after-sales support.Receive and respond to incoming calls, pages and/or e-mailsTroubleshooting of Desktop, Laptops and Printers.Quickly arrange repair for hardware in occasion of hardware failureMonitor system performanceImplement the policies for the use of the computer system and networkEnsuring data is backed up on a regular basis using Backup Exec software and managing recover policyImplement the policies for the use of the computer system and network Show less

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  Aitsun technologies

  Feb 2021 - Sept 2022

  It manager

  Installation of Windows system, Office and other computer related software. Printer installation and troubleshooting both usb and network.Mapping network drive, network file sharing and providing permission. Adding computer to domain and adding user to the domain. Wi-Fi Router Maintenance and Configuration.Internet Router & Access Points configuration Outlook configuration troubleshooting sending and receiving mails.DVR & NVR configuration.CCTV installation of normal camera and IP camera, also troubleshooting camera making camera online view to be viewed online in mobile. Show less

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  Princess cruises

  Sept 2022 - now

  Assistant it officer