Experience

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  Linklaters

  Mar 2006 - Mar 2009

  Capital markets solicitor

  As an associate in the Equity and Debt Markets team I documented and managed international bond deals for top financial institutions and corporate clients, routinely ensuring the successful completion of multi-billion pound transactions.

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  Credit suisse

  Mar 2007 - Sept 2007

  Capital markets solicitor

  I was seconded to the legal team in Credit Suisse where I was responsible for transaction management and organising the successful completion of multi-billion pound transactions.

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  Make me joyful

  Jan 2011 - Jan 2013

  Self-employed

  My passion to create positive and beautiful experiences (online and off) is found in Make Me Joyful. I organised joyful events including pop-ups, weddings, fund-raisers and showcases for charities. I also offered coaching. I designed and implemented pop-up 'Random Acts of Joy for strangers across the country. Think secret treasure hunts, hidden notes for strangers and free flowers for commuters, amongst many others. I was featured in national press for my mood-boosting antics.

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  Mastered

  Jan 2013 - Jan 2016

  Co-founder and talent director

  Launching and growing a start-up means taking on many, many different roles. From leading the sales team to sell out our first program, to writing comms, to recruiting, to logistics, to establishing systems, raising investment and more. My ultimate focus was developing the customer experience for professionals taking programs at our online fashion school. Together with my team, I was responsible for ensuring that all customers had a fantastic experience as soon as they reached the site, through to taking the programs and then as alumni. I developed a coaching and personal development element to the programs to help students truly progress. This is now a cornerstone of the experience.As well as designing customer experience, I also focused on employee experience. Devising ways that we could motivate, nurture and support our team. I designed and implemented the vitality program, coaching for employees, and constantly sought to bring innovation to this area.Skills- Management- Leadership- Customer experience- Employee experience- Sales Show less

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  The amazings

  Jun 2013 - Jan 2014

  Head of amazement

  In this role I was responsible for developing and executing the community and marketing strategy as The Amazings transitioned from offering in-person events to online courses.In charge of customer service, marketing strategy, paid advertising and contributing to all areas of the business. Part of the executive team that evolved the company into Mastered.

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  Cheryl clements

  Jan 2017 - now

  Coach and consultant