
Timeline
About me
International Commercial Director | B2B Sales Leader | I Help Companies Enhance Sales and Customer Service Operations | PMP Certified
Education

Department of social services california
2011 - 2017California rcfe administrator certification rcfe administratorResidential Care for The Elderly Administrator License.

Universidad iberoamericana, monterrey
2008 - 2009Certification thanatologyThanatology - Tanatología

Instituto mexico
2000 - 2003High scool biological sciencesHighschool - Prepa

Universidad de monterrey
2005 - 2010Bachelor of science (bs) psychologyClinical Psychology - Psicología Clínica
Experience

Humitech cabo san lucas
Jun 2010 - Jun 2011Regional managerDirector of Human Resources and Director of Sales.Coordinated with the managers of other major departments.Responsible for weekly, monthly and yearly goal setting.Organization of weekly agendas for client & employee service visits.

Counseling psychology / consejería psicológica
Jan 2011 - Apr 2022Psychologist / psicólogoCoaching PsicológicoIndividual Therapy Group TherapyFamily TherapyRehabilitation/ Addiction TherapyCouples TherapyGrief TherapyAdolescent OrientationTalk TherapyPsychometric Test Analysishttps://www.doctoralia.com.mx/rafael-alcaraz/psicologo/tijuana

Psycometrics
Aug 2014 - Apr 2022Executive directorApplication, Interpretation, Buisness Coaching, Employee Training, Public Speaking, Leadership Training and Teamwork Facilitator.

G-global
Oct 2016 - Apr 2022Responsibilities include but are not limited to:• Administer payroll, company benefit packages, corporate events, and team building meetings and outings• Design and implement cultural climate campaigns that align with the mission, vision and goals of the Company• One on One sessions with the Team Leaders so they are better prepared when giving any kind of coaching or feedback to their team• Developing strategic training programs to avoid errors in the operations and customer relations• Effectively liaised between senior management and employees to maintain and improve company-employee relations• Researched, recruited, staffed, on boarded, and trained 20+ new company hires according to the needs of department managers and company budget• Ensured compliance of company directives, regulatory concerns, and health and safety protocols• Prepared and updated employment records, including pension plans, compensation packages, benefits, disciplinary behavior, and disputes• Administered and processed paperwork related to new hires, job candidates, employment concerns and complaints, and pre-employment tests (i.e. W2, I-9, Background Checks, Employee Manuals, Time sheets, Mediation Agreements, Change in Relationship notices, etc.)• Successfully managed Worker’s Comp and BOP Insurance and employee benefits• Mentored new recruits, provided on boarding seminars, and conducted group and individual training sessions• Developed extensive labor relations strategy while maintaining luxury environment• Managed all employment, medical and worker’s compensation files and claimsConducting about 10 One on One weekly therapy sessions with directors and employees to address leadership, organizational, personal and emotional goals. Show less
Talent Happiness Coach (aka: HR)
Oct 2016 - Apr 2022Account Executive
Oct 2016 - Apr 2022

Behavioral health works, inc.
Feb 2018 - Dec 2018Behavioral therapisthttp://www.bhwcares.com/Provided ABA therapy for families and their children with autism.

Flock freight
Apr 2022 - Mar 2023Account manager/executiveFlock Freight is a technology company that’s reducing waste and inefficiency by reinventing the supply chain. The company has earned spots on the 2022 TIME100 Most Influential Companies and 2021 CNBC Disruptor 50 lists.First to market with advanced algorithms that enable supply chain optimization by pooling shipments, Flock Freight creates a new standard of service for shippers, increases revenue for carriers, and eliminates the impact of carbon emissions through shared truckload service.Flock Freight is the only company that offers carbon neutral shared truckload shipping at point of sale — for free. We’re also the first in the freight space to earn a B Corporation certification, which serves as evidence of our dedication to our team, our community, and our planet. Show less

Alfa gamma poliestireno
Apr 2023 - nowInternational commercial directorAlfa Gamma Poliestireno is a leading manufacturer and supplier of polystyrene foam products in the USA and Mexico markets. With over 30 years of experience, our company has established a strong reputation for delivering high-quality foam solutions to a diverse range of industries.
Licenses & Certifications
- View certificate

Selling to executives
LinkedinMar 2021 - View certificate

Executive presence on video conference calls
LinkedinMar 2021 - View certificate

Business-to-business sales
LinkedinMay 2021 - View certificate

Sales: closing strategies
LinkedinFeb 2021 - View certificate

Sales fundamentals
LinkedinFeb 2021 - View certificate

Prepare yourself for a career in sales
LinkedinJan 2021 - View certificate

Delivering an authentic elevator pitch
LinkedinMar 2021 - View certificate

Making great sales presentations
LinkedinMay 2021 - View certificate

Sales prospecting
LinkedinFeb 2021 - View certificate

Writing emails people want to read
LinkedinMar 2021
Languages
- spSpanish
- enEnglish
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