Experience

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  Velocis systems private limited

  Mar 2014 - Aug 2014

  Project engineer

   Mapping client's requirement and implementing measures to maximize customer satisfaction levels, Ensuring continuous interaction with customer to make sure that area of concern can be worked upon for improved service levels Agreeing project objectives, Representing the Client's interest, Using the latest IT to keep track of people and progress, Making sure that all the aims of the project are met, Risk assessment, Document network problems, Coordinating with multiple vendor for supporting customer to connect different branches, To resolve the Trouble Tickets within a defined SLA, Support customer for Installation of new site connectivity. Etc. Show less

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  Hcl infosystems ltd

  Aug 2014 - Nov 2015

  Project engineer

   To handle service delivery, building the team, control cost, revenue and collection. Responsible for driving various C-SAT initiatives in the respective area such as response time, resolution time, first-time fix, repeat calls and call quality. Daily pending calls review with PAN India end user support team. Attending weekly and monthly review meeting along with customer Coordinate overall Project plans and secure management and responsible for successful projects delivery & adherence to plans. Working on the project plan once the project scope is finalized. Monitoring calls for onsite as well as On-calls support Maintenance with Second level Service Escalation. Planning, implementing, and controlling the movement, work-in-process inventory & finished. Service Level Mgmt:: Meeting the required Timelines specified so that Business could consistently function. Show less

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  Telesonic networks limited

  Dec 2015 - Jun 2019

  Pmo

   Responsible for handling Network & Services Projects delivery in the area of Broadband & Wire Line Voice Network for Transport (SDH/CEN), Backend & Core, Access Network expansion/ Upgrade, New Services Introduction like VDSL, LTE, WiFi, VoIP etc. Additionally responsible for driving decisions with various stakeholders like Networks, Technology Services, etc. Managing Over-all Copper Network Improvement Project that include Wire-center, Network Element, and Copper Cable Network improvement. Overall Reduction in customer complaint and fault rate improvement. Overall Project Scope, Time, Cost and Quality Management. Key role in business development and contract fulfillment team Vendor governance and negotiation on various fronts. Liaising with the key people within the company and other Vendors. Responsible for various business analysis like Call Centre Ticket Analysis, High ARPU Customer and service analysis. Closely interacting with Marketing and Business teams for opportunities insights for New Revenue Show less

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  Coforge

  Jun 2019 - now

  Assistant manager

  A Senior PMO lead with 10 years of experience specializing in Project Management and Operation(PMO), Financial reporting( Forecasting,Revenue,Margin) , Data analytics, Visualization and presentation, Utilization and cost optimization.