Experience

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  Tec drive distribuidora de acessórios para informática ltda

  Feb 2009 - Aug 2009

  Administrative assistant

  - Assistance in administrative activities and financial management control.- Organization of files, information management and document review. - Control of receipts and shipments of correspondence. - Coordinate administrative and logistical activities. - Information management. - Control and monitoring of accounts payable and receivable.

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  Home organizer gestão, cursos e organização residencial ltda

  Jul 2012 - Dec 2019

  - Organization, efficiency and continuous improvement in administrative processes. - Implement standards for archiving, document control and information flow. - Monitor deadlines and deliveries of administrative tasks. - Experience in preparing reports and spreadsheets. - Register feedback and complaints - Customer service, efficient and friendly, following quality standards. - Standardize and review documents and communications. - Responsible for issuing invoices and bills Show less

  • Store Manager

    Aug 2018 - Dec 2019

  • Secretary

    Jul 2012 - Aug 2018
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  Uninove

  Nov 2020 - now

  - Academic and pedagogical support for more than 4 thousand students in Logistics Technology and Quality Management Technology courses, promoting engagement and academic development.- Continuous support in monitoring educational activities.- Highlighted for creating and analyzing detailed academic progress reports, where I have been contributing to an increase in student retention throughout the academic period.- Collaboration with teachers and coordinators on continuous improvement initiatives, including reviewing teaching materials and improving interactions with students. Show less - Multichannel service focused on sales and customer support, developing technical and analytical skills.- Dedicated to guiding candidates and students on selection processes, enrollments and academic procedures, ensuring that doubts are resolved efficiently.- Document processing and request analysis, reducing average response time.- Responsible for communication, ensuring the delivery of accurate information and a high level of service satisfaction.- Highlighted for proactive problem solving, contributing to an increase in enrollment retention.Emphasis:- Recognition for excellence in quality, achieving 100% satisfaction in feedback for 3 consecutive months.- Participation in specific sales campaigns, constantly being selected for superior performance. Show less

  • Distance Learning Tutor

    Dec 2021 - now

  • Service & Customer Success

    Nov 2020 - Nov 2021