Experience

• 

  Carousell

  Nov 2017 - Sept 2019

  Freelance event crew

  • Managed influencers sales accounts within the app • Created daily sales report of influencers sales accounts • Influenced visitor at the event to download the app• Handled more than 100 visitor at the event

• 

  Ayuberga

  Jul 2019 - Aug 2019

  Cto project hajj 2019 crew

  • Contributed to fluency operation of the company's administration • Handled more than 200 tickets of passenger in a day

• 

  Grab

  Oct 2019 - Aug 2022

  Quality analyst grabfood indonesia

  • Analyzed and evaluated agent's job by sampling with a minimum sample and scoring based on prescribed quality guidelines through Zendesk & SalesForce• Provided weekly reminder for leaders and team in accordance with the applicable regulations• Provided clear, detailed and actionable constructive feedback and recommendations to the team leaders and agents• Used a quality monitoring data management system to compile and track performance at team and individual level• Participated in calibration meetings with internal and external teams to ensured consistent understanding of quality guidelines and expected behaviors Show less

• 

  Pt bank central asia tbk (bca)

  Jan 2023 - now

  Customer service officer