Experience

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  Jci security products

  Aug 2007 - Jan 2009

  • Qualified Second-Source parts against existing parts as per design requirements• Performed maintenance of Parts database and orderable BaaN components • Researched parts and part discrepancies in existing DSC products • Provided Tech Support in both English and French• Communicated with security installers; inbound & outbound calls and emails (60 calls/day)• Conducted product testing for functionality and compatibility

  • Component Engineering Specialist

    Jun 2008 - Jan 2009

  • Bilingual Technical support Representative

    Aug 2007 - Jun 2008
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  Digital security controls ltd

  Jan 2009 - May 2011

  System software qa, project lead

  Served as a Project Lead for new software application, traveling to local and international client locations to troubleshoot problems and to ultimately ensure successful project implementations.• Reduced the average amount of time spent on new implementations and troubleshooting activities. Improved client satisfaction with robust solutions.

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  Jci security products

  May 2011 - May 2017

  Established high-performing international project teams that supported the software development lifecycle. Set goals, established performance measurements, and drove agile/iterative process improvements across the team.• Constructed efficient estimates that included project planning, equipment, communications, and staffing needs. Gained buy-in and support from clients and the leadership team.• Spearheaded agile and iterative process implementations and improvements across software teams. Increased the efficiency and speed of the software development lifecycle. Show less

  • Software Project Manager

    Apr 2016 - May 2017

  • Software QA Team Lead

    May 2011 - Apr 2016
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  Danaher corporation

  May 2017 - Sept 2017

  Software project manager

  Acted as a Software Project Manager for all of the company's new initiatives and co-development projects between Danaher and third-party companies.

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  Xtract one technologies

  Sept 2017 - Jul 2021

  Strategically led the customer success, pre-sales, implementation, and post-sales operations teams. Designed a customer success imitative/program that measured performance across all projects/products.• Gained an in-depth understanding of clients' pain points and inefficacies in operations. Prioritized the implementation of customized technology solutions.• Defined operational metrics, tracking, the cadence of reviews, commission planning, and other deliverable measurements. Enhanced the transparency of performance across the organization.• Recruited, trained, mentored, and retained top talent for the team. Developed Managers and other employees to full potential, often promoting from within.• Served as an internal mentor to the sales and production team. Assisted in introducing cutting-edge technologies to the market. Installed and implemented solutions at customer locations across the world. Show less Collaboratively led the partnerships and integration services for client sites. Frequently communicated changes and recommended improvements to the senior leadership team.• Sought out opportunities that positively impacted the business and client operations. Maximized productivity and efficiency after installing new technologies.• Drafted and executed long-term strategic business plans for partnerships, integration, and products. Increased revenue performance and profitability.• Measured and reported the viability of outside business partners, venture capital sources, and internal business performance. Recommended actions that drove critical decision-making processes at the C-level.• Aligned the company's strategy, vision, and understanding of technology with three cornerstone products. Focused heavily on developing and launching beta-level solutions at customer field locations. Show less Championed and maintained responsibility for the implementation of Patscan technology at client and partner sites. Actively participated in reviews, assessments, and implementation activities for all client sites worldwide.• Supported the C-suite throughout various initiatives, which included mergers and acquisitions, partner discussions, and business development opportunities. Secured additional revenue growth across several clients.• Actively participated in investor presentations, client meetings at tradeshows, and throughout client sites across the globe. Transformed requirements and insights into actionable projects.• Pursued global regulatory and certification initiatives for the company's core technologies. Maintained requirements across all product lines. Show less

  • Director Customer Success

    Sept 2020 - Jul 2021

  • Director Partnerships and Integrations

    Aug 2018 - Sept 2020

  • Director of Product Operations

    Sept 2017 - Aug 2018