Experience

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  Interglobe technologies

  Nov 2009 - Nov 2009

  Sr. associate

  Handling inbound Calls and e-mails for the customers.• Dealing with reservation issues and flight queries.• Dealing with escalations and tele-booking.• Creating booking and PNRs for Gold & Platinum card passengers.• Tele-checking

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  Wipro limited

  Mar 2012 - Sept 2013

  Sr. associate

  ? Worked on OMS (Order Management System) and BSS (Business Support Services) platforms as well.? Progression and completion of orders? Jeopardy management of ALL internal suppliers from assignment of the order, through to completion of the order.? Identification of exceptions (potential jeopardy) where external suppliers are involved and engaging support from the In-Country Order Processor for escalation with the external supplier.? Provide proactive updates to customer on a weekly basis.? Receiving and managing customer/order related escalations.? Schedule all activities relating to Test and Turn-up for both internal and external parties. Show less

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  Tech mahindra

  Oct 2013 - Apr 2016

  Production support analyst

  UNIX Platform:? Monitoring alert logs and the log files which are upgrading continuously.? Checking the space management in file systems and keeping a track on server utilization.? Performing Weekend maintenance activities as per the instructions. ? Checking files & directory permissions and script file permissions as well as monitoring shell script file executed successfully or not.? Running multiple jobs/scripts and executing multiple scripts file as per the requirement and making changes in script file as per the requirement.? Good knowledge on vi editor and other Unix commands like sed, find, grep etc.SQL Platform:? Execute SQL queries to get data from a table or database for reporting and assisting team with data queries.? Well verse with SQL commands such as DML, DDL, DCL, and Transaction Control & Data Retrieval.? Well verse with Constraints and various database objects like sequence, synonym, views, and indexes.? Strong command on retrieving data from multiple tables using JOINs as per the requirement.? Good knowledge on aggregate functions, Group By, Having and Order By clauses as well as mathematical functions. Show less

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  Tata consultancy services

  Apr 2016 - Apr 2018

  Production support engineer

  UNIX Platform:? Monitoring alert logs and the log files which are upgrading continuously.? Checking the space management in file systems and keeping a track on server utilization.? Performing Weekend maintenance activities as per the instructions. ? Checking files & directory permissions and script file permissions as well as monitoring shell script file executed successfully or not.? Running multiple jobs/scripts and executing multiple scripts file as per the requirement and making changes in script file as per the requirement.? Good knowledge on vi editor and other Unix commands like sed, find, grep etc.SQL Platform:? Execute SQL queries to get data from a table or database for reporting and assisting team with data queries.? Well verse with SQL commands such as DML, DDL, DCL, and Transaction Control & Data Retrieval.? Well verse with Constraints and various database objects like sequence, synonym, views, and indexes.? Strong command on retrieving data from multiple tables using JOINs as per the requirement.? Good knowledge on aggregate functions, Group By, Having and Order By clauses as well as mathematical functions. Show less

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  Persistent systems

  Apr 2018 - Mar 2024

  Senior technical support engineer

   Monitor cases/tickets using Salesforce tool and arranging WebEx session with customer to troubleshoot the issue. Has strong visualization and communication skills enabling translation of complex concepts into practical messaging  Provide remote consulting service via interactive client sessions (Webex) to assist with troubleshooting steps.  Work closely with Internal/External Clients, Development Architects/Managers & developers, across locations, to ensure timely resolving the issues.  Act as point of escalation for other engineers and provide guidance and mentoring.  Integration of AWS CloudTrail, CloudWatch, Palo Alto Devices, Microsoft Azure, McAfee, VmWare etc Devices with QRadar SIEM.  Troubleshooting the network issues between QRadar server and integrated remote devices.  Work with Well-known protocols and services (Syslog, Log file, FTP (File Transfer Protocol), HTTP, SSH (Secure Shell), LDAP (Lightweight Directory Access Protocol), SFTP (Secure File Transfer Protocol), SCP, WinCollect)  I work with Ariel database, PostgreSQL, SQLite Database.  Monitor the error logs, debug logs, events, flows.  Creating and refining rules in IBM Qradar based on event and flow activity.  Installation and verification of latest versions of RPM Packages, Auto updates on QRadar server.  Reproducing issues in test lab using XML Export.  Troubleshooting the event parsing issues. Show less

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  Critical start

  Mar 2024 - now

  Technical support analyst