Experience

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  Teleperformance

  Jun 2002 - Jan 2003

  Customer service associate

  Prepares for customer inquiries by studying products, services, and customer service processes.•Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.•Records customer inquiries by documenting inquiry and response in customers' accounts.•Improves quality service by recommending improved processes; identifying new product and service applications.•Updates job knowledge by participating in educational opportunities.•Accomplishes customer service and organization mission by completing related results as needed Show less

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  Tunisiana

  Jan 2003 - Oct 2003

  Customer service representative

  Attracts potential customers by answering product and service questions; suggesting information about other products and services.•Opens customer accounts by recording account information.•Maintains customer records by updating account information.•Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.•Maintains financial accounts by processing customer adjustments.•Recommends potential products or services to management by collecting customer information and analyzing customer needs.•Prepares product or service reports by collecting and analyzing customer information.•Contributes to team effort by accomplishing related results as needed Show less

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  M. h. alshaya co.

  Jun 2004 - Oct 2007

  Assistant manager - vm

  Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.•Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.•Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt.•Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.•Promotes sales by demonstrating merchandise and products to customers.•Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.•Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.•Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.•Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.•Prepares reports by collecting, analyzing, and summarizing information.•Maintains quality service by establishing and enforcing organization standards.•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.•Contributes to team effort by accomplishing related results as needed Show less

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  Binhendi enterprises

  Jan 2008 - Dec 2009

  Store sales manager

  Completes store operational requirements by scheduling and assigning employees; following up on work results.•Maintains store staff by recruiting, selecting, orienting, and training employees.•Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.•Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.•Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.•Ensures availability of merchandise and services by approving contracts; maintaining inventories.•Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.•Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.•Secures merchandise by implementing security systems and measures.•Protects employees and customers by providing a safe and clean store environment.•Maintains the stability and reputation of the store by complying with legal requirements.•Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.•Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.•Contributes to team effort by accomplishing related results as needed. Show less

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  Maille club group

  Jul 2010 - Jul 2011

  Retail sales supervisor

  (square 5 multi brand) (Prada, Hugo Boss, berberry, Canali, Tod’s, Dolce Gabanna, trusardi, Céline, Jean Paul Guité…) (Square 5 is the biggest luxsery multi –brand in Tunisia part of maille club distribution the group who have Paul and shark, Max Mara, Marina Rinaldi, Eden park, Max&Co, and soon Hugo Bos)• Manage the store in a manner that reflects the luxury image of the brand and company.• Negotiating variations in price, delivery and specifications.• Choose the collection ( Prada, Hugo boss, D&G, Tod’s, Hogan, Trussardi , Diesel, Canali and Burberry)• Organization way of work and planning • Cultivate a culture of excellent customer service, leading by example on the sales floor. Deal with customer complaints effectively and promptly• delegate duties each morning to the staff and follow up on these to ensure that all requirements are fully completed• Be generally proactive in all areas and communicate regularly with both Operation Managers and Brand Manager• Supervise the staff with respect to their personal grooming, conduct during business hours, level of product knowledge and customer service. Ensure adherence to all company policies and procedures. Show less

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  Samsung electronics

  Nov 2011 - now

  Retail marketing manager

  Preparation and execution of the space rental plan, budget for the year.• Handling In-store branding activities to create brand awareness and increase market share• Managing researches, marketing activities, market monitoring, sales study and competitor’s activity• Planning and implementation of promotional activities such as media campaigns, shop front POPs, product leaflets /brochures, In Store Branding• Managing promotional events, Such as hands on, road show and NPI.• Conduct Store visit to understand and monitor the visibility of Product and make corrective decision to improve visibility• Monitor Sales performance against the target.• Carry out competitor analysis(Product , Price, Positioning• Evaluating VM performance based on their target achievement• Maintaining key relationship with retailer • Responsible for Visual merchandiser R & R guideline• Monitoring M/S, Product Price on Monthly bases by using GfK data. It gives tremendous knowledge about which area brand equity need more attention and also where competitor is leading.• Consult with sales team in the development and design of sales support materials. Micro Management Report Monitoring & Follow-up• Daily Monitoring• Daily issues from VM (Display, stock, offers, price etc) • Competitors display activities • Price Map of samsung and Competitors • Daily Sales review • Visual Merchandiser check list• Shop visit report• Weekly Monitoring• Market Sensing Report• Channel Weekly Sales Report• Store Layout • Price map summary • POP inventory• Training reporting • Monthly Monitoring Report• ISM Report (whole month activates, Samsung and Competitors) • SKU Matrix • SKU Report (Samsung and Competitors Market Share)• DSR (Month Sales Report of FSM)• Managing FSM Incentive scheme• Managing FSM evaluation• Mystery shopping report Show less

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  Lg electronics

  Jun 2014 - now

  Corporate sales and marketing manager

  •Accomplishes marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions.• Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards.• Implements national sales programs by developing field sales action plans.•Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.• Plan marketing and branding objectives.•Expand product solutions and offerings.•Prepare marketing strategies alongside other company executives and staff.•Analyze market trends and recommend changes to marketing and business development strategies based on analysis and feedback.•Prepare and adhere to budgets.•Oversee creation and delivery of press releases, advertisements, and other marketing materials.•Ensure brand messages are consistent.•Gather and analyze customer insight. Show less