Experience

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  Unf

  Jan 2013 - May 2015

  Research assistant

  Analytical and chemical research intern with three years of experience contributing to the effects on Schizosaccharomyces pombe morphology, measured by imaging flow cytometry. Directed the designing and administering of large and complex carcinogenic studies. Delivered study results through written manuscripts, conference meetings, and presentations. Worked closely with faculty, laboratory managers, and other researchers. Additionally held responsibility in designing study protocols and presiding over training of assistants. Show less

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  Smith endodontics

  Jul 2013 - Aug 2019

  Clinical manager

  Managed seven employees, business operations, external relationships & communications, and HIPAA compliance. Developed patient care plans, processes to increase patient referrals and monitored metrics.• Promoted from Dental Assistant to Clinical Manager within the first year.• Increased patient referrals by marketing the practice and improving relationships with other healthcareproviders in the local region of Orange Park and Fleming Island.• Strategized specific business needs and goals with local healthcare providers which included a GeneralDentist, Oral Surgeon, Periodontist, Pediatric Dentist and Chiropractor in Fleming Island to educate andimprove office systems, increase patient volume and revenue.• Developed and implemented new processes to decrease lag time between appointments and assignresources based on skill set, increasing productivity by 84%.• Managed and reduced risk by implementing new processes for patient documentation, compliance, andmaximized business organization.• Implemented leadership opportunities for employees to increase employee morale. Show less

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  Ring fitness

  Jul 2015 - May 2018

  Nasm certified personal trainer

  – Former NASM certified, Rock Tape, RockTape FMT Blading, Institute of Motion Level 1 Mentorship, and K-laser Therapy.– Volunteered in various physical therapy settings: dental, acute, orthopedic, sports, inpatient and outpatient care.– Experienced in treating patients with K-Laser therapy in dental, dermal, athletic, and acute injury settings.– Experienced in treating and correcting injuries with muscle manipulation therapy, IASTM tools, and kinesiology taping on clients and racers.

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  Crystal city dental care

  Oct 2019 - now

  Sales manager & patient care coordinator

  Create, present, and discuss dental treatment plans, including Invisalign, with patients based on their insurance benefits and budget using Dentrix Software. Mitigated insurance disputes to ensure patient coverage. Re-introduced office protocols that were not consistently practiced which improved transparency within the office and managed patient expectations. Manage HIPAA compliance.• Coordinate flow of patient care for dental services resulting in increased office sales• Advanced the provider’s stagnant Bronze Invisalign level to Gold under 2 years and anticipating GoldPlus by the end of 2022• Applied knowledge of dental care, insurance benefits, treatment plan, and patient budget concerns tothe patients to help increase treatment acceptance rate and meet office sales goals• Establishing a network with multiple healthcare providers in the local region using proven strategies toincrease revenue and new patient accounts• Compiled year over year revenue reports and analyzed current trends to forecast production forupcoming months• Assessed standard operating procedures identifying areas for improvement including recordsmanagement, employee relations and managing patient expectations, decreasing risk and increasingrevenue, and patient acceptance rate• Managed and reduced risk by implementing new processes for patient documentation and compliance• Developed new SOPs for operating staff, maximizing business organization, planning and quality,resulting in improved office performance and positive business reviews• Developed systems to train staff on insurance benefits, improving patient expectations with respect totreatment plans and benefits• Provide dental insurance recommendations to patients interested in obtaining dental coverage. Common office participating insurances: Delta Dental, Metlife, Aetna, Carefirst, Guardian, GEHA, FEP Blue Dental, & more• Manage/audit dental claims in a timely manner to ensure production and quality goals are being met Show less