Experience

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  Altius diagnostics laboratory llc

  Oct 2016 - Dec 2019

  Client services coordinator

  -Managed 100+ patient specimens a day into a testing database, and served as the first point of contact for over 15 partnered clinics across the country, including their staff.-Facilitated new account setup including creating, retrieving, and finalizing contracts with clients and respective couriers.-Traveled 25% of the time to train clinical staff, and provide staffing coverage to partnered laboratories, and clinics.-Reduced delayed specimen testing by 50% with improved communication, packing and shipping procedures among internal and external clinic staff. Show less

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  Seattle therapy network, llc

  Apr 2019 - Apr 2021

  Office manager

  -Onboarded and oversaw daily operations for a staff of 15 therapists, and administrators.-Served as the primary point of contact for new referrals, scheduling, billing, insurance inquiries, authorizations, medical records, and client feedback for over300 clients, and their families.-Developed and implemented a standardized collection process, reducing overdue account balances by 70%.-Transformed documentation processes resulting in 20% increase in efficiency.-Conducted SWOT analysis, which created a new lead therapist position, resulting in an increase in employee retention, and engagement.-Evaluated current scheduling tools, and initiated the launch of client led online scheduling which increased client attendance by 15%. Show less

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  Aarth

  Apr 2021 - Jan 2023

  Training coordinator ii

  -Developed contract work plans in alignment with community needs assessments which increased community engagement by 85%.-Reduced programming budget by $5,000.00 with executing an in-house evidence-based training, while identifying and recruiting culturally relevant trainers.-Featured on Rainier Avenue Radio to provide historic organizational data, and program offerings increasing organizational exposure, and engagement.-Facilitated and oversaw trainings and community forum’s related to chronic disease, mental health, covid-19, DEI, financial planning, and holistic health. Show less

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  Choose 180

  Jan 2023 - now

  Program director