Deep Enrich
Crista Contreras
Bilingual Customer Service Representative
43 followers
Guatemala City, Guatemala, Guatemala
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About me
Business Support Manager en HCL Technologies
Education
Universidad de San Carlos de Guatemala
2022 - 2023Diplomado en Gestión de Recursos Humanos Human Resources Management/Personnel Administration, GeneralUniversidad de San Carlos de Guatemala
-Licenciatura en Psicología PSYCHOLOGYUniversidad de San Carlos de Guatemala
2024 - 2025Máster Gestión humana y organizacional
ESI School of Management
2021 - 2022Diplomado Project Management
Experience
NCO Group
Dec 2009 - Dec 2012Bilingual Customer Service Representative
C3/CustomerContactChannels, Inc.
Jan 2013 - Nov 2013Bilingual Customer Service Representative.webp)
Expert Global Solutions (now Alorica)
Jan 2014 - Nov 2014Bilingual Customer Service Representative
Xerox
Nov 2014 - Apr 2019Operations Trainer
Aug 2017 - Apr 2019System Products Administration SPA Customer Business Representative
Mar 2016 - Aug 2017Managed Services MS Customer Business Representative
Apr 2015 - Mar 2016Base Business/Major Accounts Customer Business Representative
Nov 2014 - Apr 2015
HCL Technologies
Apr 2019 - nowBusiness Support Manager
Feb 2022 - nowFront Line Manager
Jul 2019 - Feb 2022Operations Trainer
Apr 2019 - Jul 2019
Licenses & Certifications
Lean Six Sigma Green Belt
HCLTechApr 2024Lean Six Sigma Yellow Belt
HCLTechJun 2023- View certificate
Estrategias y herramientas para la productividad
Universidad Rafael LandívarOct 2021
- View certificate
Gestión de Proyectos
ESI School of ManagementJul 2022
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