Crista Contreras

Crista Contreras

Bilingual Customer Service Representative

Followers of Crista Contreras43 followers
location of Crista ContrerasGuatemala City, Guatemala, Guatemala

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  • Timeline

  • About me

    Business Support Manager en HCL Technologies

  • Education

    • Universidad de San Carlos de Guatemala

      2022 - 2023
      Diplomado en Gestión de Recursos Humanos Human Resources Management/Personnel Administration, General
    • Universidad de San Carlos de Guatemala

      -
      Licenciatura en Psicología PSYCHOLOGY
    • Universidad de San Carlos de Guatemala

      2024 - 2025
      Máster Gestión humana y organizacional
    • ESI School of Management

      2021 - 2022
      Diplomado Project Management
  • Experience

    • NCO Group

      Dec 2009 - Dec 2012
      Bilingual Customer Service Representative
    • C3/CustomerContactChannels, Inc.

      Jan 2013 - Nov 2013
      Bilingual Customer Service Representative
    • Expert Global Solutions (now Alorica)

      Jan 2014 - Nov 2014
      Bilingual Customer Service Representative
    • Xerox

      Nov 2014 - Apr 2019
      • Operations Trainer

        Aug 2017 - Apr 2019
      • System Products Administration SPA Customer Business Representative

        Mar 2016 - Aug 2017
      • Managed Services MS Customer Business Representative

        Apr 2015 - Mar 2016
      • Base Business/Major Accounts Customer Business Representative

        Nov 2014 - Apr 2015
    • HCL Technologies

      Apr 2019 - now
      • Business Support Manager

        Feb 2022 - now
      • Front Line Manager

        Jul 2019 - Feb 2022
      • Operations Trainer

        Apr 2019 - Jul 2019
  • Licenses & Certifications

    • Lean Six Sigma Green Belt

      HCLTech
      Apr 2024
    • Lean Six Sigma Yellow Belt

      HCLTech
      Jun 2023
    • Estrategias y herramientas para la productividad

      Universidad Rafael Landívar
      Oct 2021
      View certificate certificate
    • Gestión de Proyectos

      ESI School of Management
      Jul 2022
      View certificate certificate