Ian Daniel

Experience

• 

  Pak Mission Society

  Nov 2019 - Jun 2020

  Scholarship Program Coordinator

  Create and maintain a comprehensive record that covers details about scholarship recipients, applicants, and the disbursement process in its entirety.Engaging in email and phone correspondence with potential candidates to facilitate communication and interaction.Thoroughly documenting various sessions and meticulously composing comprehensive meeting minutes to capture all essential discussions and decisions.Delivering detailed instructions to applicants, guiding them through the entire scholarship application process and providing consistent support at every juncture. Show less

• 

  Touchstone Communications

  Nov 2020 - Dec 2021

  Customer Sales Representative

  Explain service information to customers.Assess customers needs and provide assistance andinformation on product features. Ensure high levels of customer satisfaction through excellent sales service. Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.Encourage the sale of related products to maximize cross- selling potential.

• 

  Payactiv

  Jan 2022 - now

  Oversee the day-to-day activities of team members, ensuring they meet their performance goals and adhere to company standards. Provide guidance, support, and training to team members, helping them todevelop their skills and advance in their roles. Assign tasks and manage workloads to ensure that all support activitiesare completed efficiently and effectively. Ensure that all team activities comply with company policies, procedures, and industry regulations. Handle escalated client issues or complex cases that require higher-level intervention. Show less Working with the Client Onboarding Team by collecting clientrequirements and ensuring a comprehensive setup of services that alignswith the client's specific needs. Providing support to the client as they configure the API service accountwithin their system, enabling the seamless integration of data feeds. Effectively troubleshoot issues and promptly escalate client inquiries to the relevant department for swift resolution. Generate detailed workflow diagrams that visually represent complexdepartmental processes. Creating documentation outlining the steps required to address various issues in different processes. Show less

  • Supervisor Activation Support

    Jul 2024 - now

  • Activation Support Analyst

    Jan 2022 - Jun 2024