Jean-Paul Degaetano

Experience

• 

  Maltacom PLC

  Jan 2000 - Jan 2004

  Technical Administrator
• 

  GFI Software

  Jun 2004 - Feb 2008

  Technical Support
• 

  Arrow Security Solutions

  Feb 2008 - Oct 2012

  • Product Sales Manager - Q1 Labs

    Sept 2011 - Oct 2012

  • Technical Manager MEA & APAC

    Feb 2008 - Sept 2011
• 

  Clear Dimension Middle East

  Sept 2012 - Dec 2021

  Clear Dimension is a Dubai based training services and consultancy provider.At Clear Dimension, we care about our community, and are passionate about what we do. Our team of experts are on call to deliver tailored professional services at your doorstep.At Clear Dimension we are committed to providing the highest level services and solutions to our clients. We are driven to aim high because we care about our community whether on an individual or business level. Clear Dimension follows a quality assurance policy based on the European Quality Assurance Framework. We strive to apply, maintain and review this policy in accordance with the fast growing needs in the region. Show less

  • Learning & Deveopment Director - Founder

    Oct 2012 - Dec 2021

  • Regional Apple Sales Trainer

    Sept 2012 - Dec 2021
• 

  Self-employed

  Oct 2012 - Dec 2021

  Manager of Training

  Develop and create business plan, marketing strategies, and oversee daily operations for the consultancy business that specialises in IT training and IT Projects. Structure and develop training curriculums that align client specifications and requirements with organizational goals. Provide consultancy to Government client projects, and manage all logistics for new IT Security product sales from Europe into the Middle East.• Successfully on boarded Apple Middle East with responsibility to direct Apple’s training requirements across the GCC with focus on Apple ME in Sales, Products, Customer Service and Apple’s customer service mentoring program across the Middle East• Develop and implement Learning & Development strategies and product methodologies and have effectively trained hundreds of Apple retail staff to succeed in the curriculum provided from novice to expert.• Provide consultancy and manage various training projects for companies in the Retail industry.• Consistently evaluate practices and trends for clients to ensure programs/training align with all applicable laws and regulations.• Direct and coordinate multiple vendor training sessions around the Middle East, GCC, and Europe on Cisco, ITIL, PRINCE2, Linux, VMWare, and Softskills.• Utilize skills in Human Resource practices to employ freelance trainers and build successful teams that deliver projects on time and within budgets. • Instrumental in developing key business relationships that have secured tenders in areas like Kuwait for the Diwan Crown Price Palace, government tenders across the Middle East, and have managed logistics for new IT Security product sales from Europe into the Middle East. Show less

• 

  Damas Jewellery

  Dec 2021 - now

  As a professional in Learning & Development, Talent Retention, and People Management, I have successfully implemented various strategies and initiatives to drive organizational growth and employee development. Key Functions:Learning & Development:Developed and conducted training programs for retail and back-office staff, focusing on strategic projects such as Gaia, Tabby, Bayt Damas incentive, and Damas Care.Implemented training initiatives to enhance retail staff's skills and knowledge, aligning them with key projects and organizational objectives.Talent Retention:Identified key talents within the organization and developed comprehensive retention and succession plans for each individual.Worked closely with stakeholders to create growth opportunities, career paths, and incentives to retain top talent.Performance Management:Led the rollout of Key Performance Indicators (KPIs), goal-setting frameworks, and relaunched the Performance Management system.Created a performance-driven culture by aligning individual and team objectives with overall organizational goals for the year.People Managers Development:Provided coaching and development opportunities for Business Unit Heads, Assistant Store Managers, and Store Managers.Conducted workshops and one-on-one trainings to enhance leadership skills and effectiveness.Succession Planning & Talent Mapping:Implemented a robust succession plan and talent map throughout the retail and back-office departments.Identified high-potential employees, created development plans, and ensured a smooth transition for key roles.Employee Engagement:Addressed key areas of concern by facilitating focus groups and task forces to gather feedback and suggestions.Managed mid-year pulse surveys to gauge progress, identify areas for improvement, and enhance employee engagement. Show less

  • Head of Learning, Development & Retention HR/Retail

    Mar 2023 - now

  • Learning and Development Manager

    Dec 2021 - Mar 2023