Wayne Chung

Experience

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  CHUNG EXPRESS's Service

  Nov 2011 - Mar 2014

  Transportation Service Executive

  1) Ability to Delivery Goods in time to customer to avoid any inconvenience . 2) Understand how important to delivery good condition parcel to customer Side .3) Be professional Everytime .

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  Aegis Malaysia

  Sept 2014 - Mar 2015

  Validation Specialist

  1) Identifies prospects by reading telephone and zip code directories and other prepared listings 2) Calls prospective customers by operating telephone equipment , automatic dialling systems, and other telecommunications technologies 3) Provide good manner to customer and explain about product that we have .

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  Grab

  Mar 2015 - Jul 2016

  1) Reply email that received from Driver or Passenger within an hour.2) Complete task that have given from reporting manager3) Provide good Customer Service to Passenger , Driver and colleague 1) Answer inboud call and reply accordingly2) Report to City manager that what are the top calls and top issue per day3) Maintain good call times and provide good customer service to passenger and driver4) Complete job that given by Customer Service Manager

  • Driver Retention Specialist

    Jun 2015 - Jul 2016

  • Customer Service Officer

    Mar 2015 - Mar 2016
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  HO BEARING & INDUSTRIAL SUPPLY SDN BHD

  Mar 2016 - Jul 2016

  Sales

  1) Promote and Sell Products: Increase sales by effectively promoting and selling our products to both new and existing customers.Develop New Markets: 2)Drive sales growth by identifying and developing new accounts through strategic brand awareness initiatives.3) Customer Consultation and Support:Act as a solutions provider by addressing customer needs, offering consultations, recommendations, and technical support.4) Account Management:Manage customer and prospect relationships by building and maintaining detailed contact records, ensuring effective account management. Show less

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  Bumbung.co

  Apr 2016 - Aug 2016

  Marketing Executive

  1) Work with agents to bring on their property listings online (increase our property stock).2) Build-up long-term relationships with agents, offering support to help them be as successful as possible.3) Check quality of property listings (new and existing) for consistency and accuracy.4) Arrange photoshoot and upload quality photos to existing listings.5) Lead a team who will report and assist you in your everyday job.6) Assist co-founders team in onboarding end-users through different marketing channels.7) Proposed to agent and agencies to pitch them what is our company does and what is the different compare to others property platform.8) Do cold calling , set appointment for meet up and sale them the packages that we have. Show less

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  RICKY FUNERAL HEARSE SERVICES

  Nov 2018 - Jun 2023

  Customer Care

  1) Providing good manner to the casket company and the family members that using our service 2) Make sure to deliver the deceased from point to point with on time and good condition3) Respond to emergencies situation at any times

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  Concentrix

  May 2024 - Nov 2024

  Customer Service Specialist

  1)Ensure service delivered to our customer meets contractual Key Performance Indicators 2) Clarify customer requirements; Probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer 3) Listen attentively to customer needs and concerns; demonstrate empathy while maximising opportunity to build rapport with the customer 4) Greet customers in a courteous , friendly and professional manner using agreed upon procedures 5) Maintain basic knowledge of client products and/or service 6) Prepare complete and accurate work including appropriately notating accounts as required7) Participate in activities designed to improve customer satisfaction and business performance 8) Offer additional products and/or services 9) Track, document and retrieve information in call tracking database10) Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Show less

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  AirAsia

  Nov 2024 - Jan 2025

  Customer Happiness

  1)Follow required procedures and processes to resolve customer inquiries or complaints.2)Resolve all customer enquiries and complaints in a timely and effective manner whilist uploading the company's image via organization's digital channels Web, Live Chat, Social, Wechat and Client Support3) Creatively and accurately responses on AirAsia products and services through excellent written communication skills 4) Assist customers on discovering how to use and where to find AirAsia products and services5) Generate sales or do upselling while providing exceptional service to meet personal and team sales target6) Remain current on the airline industry by acquiring product and service information, latest updates and industry-related news impacting support operations.7) Escalate complaints to the relevant departments to improve business processes8) Handle other channels such e.g. consumer organizations, ministries support operations.9) Perform service recovery to satisfy guests with professional and empathetic service10) Continuously strive to develop and maintain guest rapport and satisfaction11) Stay abreast of company's operational issues and the airline industry trends12) Ensure KPI and team performance are atan optimum level13) Participate in training and development activities 14) Product Specialists are the Executive who have a wealth of knowledge about airasia.com products and work closely with all the Non-Airline LOB team on case escalations to ensure excellent product delivery Show less