Ashley Schilling

Ashley Schilling

Customer Service Representative/Geek Squad Agent

Followers of Ashley Schilling2000 followers
location of Ashley SchillingMalmo, Skåne County, Sweden

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  • Timeline

  • About me

    Content Manager @ Domino Studio | Co-Creator @ She told me a story | Co-founder @ The House - Women's Innovation Hub

  • Education

    • University of Wisconsin-Stout

      2016 - 2018
      Master’s Degree Food and Nutritional Sciences
    • St. Catherine University

      2012 - 2016
      Bachelor’s Degree Dietetics

      Activities and Societies: Kappa Omicron Nu

    • Growclass

      2022 - 2022
      Certificate Growth Marketing

      Completed 8-week part-time program for Growth Marketing Professionals. Course content included: Growth experimentation mindset, SEO, Facebook and Google ads, conversion and copywriting, Google analytics, and email marketing.

  • Experience

    • Geek Squad

      Jun 2007 - Aug 2014
      Customer Service Representative/Geek Squad Agent

      Performed various tasks related to sales, returns & exchanges, order management, and point of sale. Assisted customers with troubleshooting computer and technology issues. Taught a variety of short group lessons related to technology. Used critical thinking skills to correct issues with order management system. Performed diagnostic repair on computers. Managed Geek Squad inventory. Completed shipping invoices. Provided timely updates to the customer and store precincts. Engaged customers using selling skills to provide solutions. Collected all cashier registers at end of night, balanced drawers after closing, and prepared daily cash report. Show less

    • Regions Hospital

      Oct 2013 - Apr 2015
      Nutrition Services Associate

      Visited patients in room to aid in meal selection based on current diet order. Monitored diet order changes in EPIC computer system. Communicated changes with nursing staff, in person and over Vocera system. Delivered patient trays, tube feedings, and nourishments to rooms while practicing two-part patient identification, safe food handling, and friendly service. Collected, delivered, and charged refrigerator floor stock for hospital units in MS Excel program. Assisted in kitchen as needed.

    • Regions Hospital

      Jul 2016 - Feb 2020

      Assist patients, family members, and hospital staff with meal orders over the phone. Provide guidance and recommendations during meal selection that meet the nutritional and dietary requirements of the patient. Navigate multiple computer applications to place and verify meal orders (Health Touch and EPIC). Deliver tube feedings to nursing units. Enter mental health patient menu selections for next day into Health Touch and adjust food selections to adhere to patient diet order. Call back patients who have missed meal times. Show less Responsible for overseeing the completion of tasks and duties in the nutrition call center. Support and supervise call center associates. Act as a resource in the call center – answering calls, managing caller queue during call back periods, audits, problem solving and effectively communicating with staff and leaders. Mix and deliver tube feedings. Update tube feeding and formula record system. Assist patients with ordering meals who are not able to call room service. Troubleshoot and correct interfacing issues between meal ordering system and EPIC. Complete daily supplement, nourishment, and tube feeding charges for patients. Serve various patient populations, including: maternity, surgical intensive care unit, trauma, cardiac, rehabilitation, hemodialysis, burn, and mental health. Regularly work with and communicate to patients a vast variety of diet orders: consistent carbohydrate, renal hemodialysis, heart healthy, National Dysphagia Diets, low fiber, and clear liquid. Show less

      • Kitchen Lead

        Jul 2019 - Feb 2020
      • Call Center Associate

        Apr 2015 - Jul 2019
      • Nutrition Services Representative

        Jul 2016 - May 2019
    • University of Wisconsin-Stout

      Aug 2018 - May 2019
      Dietetic Intern

      Completed comprehensive 1200+ hour program which included 19 weeks of clinical, 7 weeks of food service, and 9 weeks of community rotations.Experiences included: utilizing the nutrition care process to screen and assess patients in a hospital, outpatient clinic, long-term care, and community setting; educating older adults on “healthy snacking”; creating “Eating Right for a Healthy Weight” poster for National Nutrition Month; presenting on food safety & civil rights to staff members; developing nutrition pamphlets for Meals on Wheels participants; writing reports on 6 different case studies & presenting on 1 case; researching and writing reports on “CoQ10 & Cancer” & “Nutrition Therapy for PCOS”; costing out a summer feeding program for River Falls School District; etc. Show less

    • Presbyterian Homes & Services

      Jul 2019 - Apr 2020
      Registered Dietitian

      Implemented nutrition interventions on residents at nutrition risk. Created and update resident nutrition care plans. Provided nutrition education and counseling to residents as needed. Attended daily interdisciplinary rounds and provided nutrition input.

    • Minnesota State Colleges and Universities

      Jul 2019 - Apr 2020
      Registered Dietitian Consultant - Food Pantry

      Assist Anoka Technical College design and implement an on-campus food pantry. Collaborate with Student Senate and Hope Church Food Pantry. Act as a nutrition resource and provide nutrition-related input.

    • Claxton Dietetic Solutions, LLC

      Feb 2020 - Oct 2020
      Registered Dietitian

      Assessed, monitored, educated, and counseled a variety of residents admitted transitional and long-term care. Collaborated with the Dietary Manager to ensure each resident was provided adequate nutrition through meals, snacks, and supplements. Completed monthly kitchen sanitation and tray audits. Responsible for providing monthly in-service to dietary staff.

    • Regions Hospital

      Apr 2020 - Jan 2021
      Clinical Dietitian

      Performed detailed and individualized nutrition assessments with the inpatient population. Provided medical nutrition therapy and therapeutic diet counseling using the most recent scientific evidence in the field. Participated as an active interdisciplinary team member – communicated daily with nurses, doctors,social workers, etc. Worked in a unified clinical nutrition team to provide the best care to admitted patients. Responsible for providing nutritional care to multiple hospital units. Adapted to frequent changes to hospital policy and procedures during a COVID-19 pandemic. Show less

    • Brave Fitness Malmo

      Apr 2021 - now
      Content & Social Media Marketing

      - Continuously learn and apply new software capabilities to solve marketing problems - Maintain Google Business profile and analyze Google Analytics data- Create visual assets and copy for social media- Plan social media marketing campaigns- Write monthly newsletter for subscribers

    • Skåne Startups

      Feb 2022 - Nov 2022

      - Designed and created landing pages for community networking events using web-based Confetti application - Generated community engagement virtually on social media channels and in person at community events- Planned and executed email marketing campaigns and organic social media campaigns - Built event brand awareness organically through outreach- Collaborated with community partners to host Women in Entrepreneurship meetups - Created content marketing materials, such as newsletters, blog posts, and social media visual assets Show less

      • Marketing and Communication Coordinator - The Drop climate tech conference

        Jun 2022 - Nov 2022
      • Communications & Marketing Coordinator, Community Manager

        Feb 2022 - Jun 2022
    • Mikkeller

      May 2022 - Sept 2022
      Bartender

      Poured beer and had a great time.

    • Hyllie Bryggeri

      Jun 2022 - Sept 2022
      Bartender
    • Cleantech Scandinavia

      Oct 2022 - Oct 2022
      Event and Project Coordinator

      Helped plan and execute Cleantech Capital Day 2022 in Oslo, Norway.

    • She told me a story

      Feb 2023 - now
      Co-Creator
    • Almi Skåne

      May 2023 - Oct 2023
      Marketing & Communications, The Drop - Climate tech conference

      The Drop is custom-built for climate founders and investors, as well as those working to be planet positive: through media, design, science or policy; a place where climate minds meet, learn, collaborate and drive solutions to the climate crisis forward.

    • The House

      Sept 2023 - now
      Co-Founder
    • Domino Studio

      Nov 2023 - now
      Content Manager

      We work with climate-led companies to design brands, strategies, products & services.

  • Licenses & Certifications

    • Licensed Dietitian

      Minnesota Board of Nutrition and Dietetics
    • Registered Dietitian Nutritionist

      Commission on Dietetic Registration
      Jul 2019
  • Honors & Awards

    • Awarded to Ashley Schilling
      Magna Cum Laude - May 2016 Graduated magna cum laude at St. Kate's.
    • Awarded to Ashley Schilling
      Dean's List - Dec 2014
    • Awarded to Ashley Schilling
      Dean's List - May 2014
    • Awarded to Ashley Schilling
      Dean's List - Dec 2013
    • Awarded to Ashley Schilling
      Dean's List - May 2012
  • Volunteer Experience

    • Farmers Market Volunteer

      Issued by Hennepin County WIC Program on Jun 2015
      Hennepin County WIC ProgramAssociated with Ashley Schilling
    • Volunteer Food Pantry Shopper

      Issued by Salvation Army on Jul 2019
      Salvation ArmyAssociated with Ashley Schilling
    • Student

      Issued by The Family Place on Sept 2014
      The Family PlaceAssociated with Ashley Schilling