James Norman

Experience

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  LifestyleIT Limited

  Oct 2005 - Sept 2006

  IT Consultant

  While working as an IT consultant at LifestyleIT I had been made responsible for providing IT Consultancy services for high net worth individuals and infrastructure support for corporations such as Moor Park Capital Partners, Generation Investment Management and GE Capital. The crucial role within the company included many high pressure situations to provide well maintained and fail-safe infrastructures to ensure continuous operations of high profile services.

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  RegenerateIT

  Sept 2006 - Jun 2008

  Project Manager

  RegenerateIT provided me with an opportunity to project manage the implementation and support of WiFi hotspots in public, voluntary and community sectors. Including The British Library, and various English and Scottish based public libraries. I had also been responsible for the consultancy of the optimal infrustructure for the different locations, end-to-end management for the customised implementation of the solution and management of end user support.

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  ECircle

  Jun 2008 - Nov 2011

  Project Manager

  While working within a project management role, eCircle has provided me with the opportunity to work on various projects, including the introduction and development of a tech support team for all European offices, the management of operations for the newly introduced Spanish office and the end-to-end management of on-boarding blue-chip clients, such as Sony and TfL, to the eC-messenger platform.

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  Salesforce

  Dec 2011 - Feb 2019

  Senior Project Manager

  Salesforce have allowed me to develop skills within programme and project management giving direct accountability for the overall success of client projects and making me responsible for managing and coordinating cross-functional resources, preparing schedules using various methodologies and as defined by Global Services Operations.All the while playing a key role in managing the relationships with the world’s top brands, working closely with each client on a daily basis to ensure progress on both tactical and strategic changes while maintaining alignment with business as usual. Show less

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  Emark.

  Mar 2019 - Apr 2020

  Project Manager

  Excited to join the team at Emark, the most innovative Platinum Salesforce Partner in EMEA. With capabilities and knowledge on all clouds including Commerce Cloud, Marketing Cloud, Service Cloud, Salesforce DMP, Datorama, and Audience Creator, Emark allow me to fully capitalise on my specialisations within service delivery alongside a passionate and skilled team to ensure success by implementing, integrating and activating the best fitting marketing and advertising technology stack.

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  Braze

  Apr 2020 - now

  • Senior Change Manager, Global Services and Support

    Jun 2022 - now

  • EMEA Territory Lead, Customer Integrations and Onboarding Team

    Feb 2021 - Jun 2022

  • Team Lead, Customer Onboarding, Enterprise

    Apr 2020 - Feb 2021