Diwan Dhami

Experience

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  Global Computer Pvt Ltd

  Aug 2001 - Sept 2003

  Support Engineer

  JOB PROFILE• Installation, Administration and Trouble Shooting of LAN and Computer Hardware problems at Customer’s Site. Computer & Networking and Facility Management.• Troubleshooting of Desktops and Laptops.• Installation and implementation diverse types of operation systems like Windows NT Server 4.0 Windows NT Workstation 4.0, Windows 2000 Server, Windows XP, and Windows 98.• Installation configuration & trouble shooting of color printer, scanner, Hubs, Networks devices, Modems. Show less

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  CMS COMPUTERS Ltd

  Sept 2003 - May 2006

  System Engineer

  Client: - Gas Authority of India Limited (GAIL) Data Center Noida as System Administrator JOB PROFILEResiding at GAIL Hub Data Center Noida Office which is acting as an IT Hub for all of its 80 plus Locations performing following responsibilities.Monitoring and maintaining 2 Node Exchange 2000 cluster, remotely the 22 Exchange servers and 22 DC in different location at GAIL.Generation and submission of Daily/Weekly/Monthly and quarterly MIS Reports as per SLA.Centralized Installation, Administration, troubleshooting and monitoring of WIN2K DC and ADC’s under single AD across various locations of GAIL. Currently Managing Nineteen Domain Controllers.Installation, Centralized administration, Trouble shooting and Disaster recovery of Exchange Servers installed on Cluster and Exchange 2000 standard Edition Installed at all 19 Branch locations.Administration, Log viewing and policies implementation on Checkpoint Firewall. Administration and Troubleshooting of Compaq/HP Servers like ML570, ML370, ML 350, ML 3000 and DL380 series with RIBLO.Performing Backup Management over Verities Net backup, Monitoring Rights Fax Server, Proxy servers Symantec Mail security Gateway, Symantec antivirus and centralized Patch Management and Group Policy Implementation.Performing on Cisco works for RAS implementation & management system Show less

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  Vertex Data Science

  May 2006 - Sept 2009

  Sr. System Analist Citrix

  JOB PROFILE• We are supporting approx. 1000 Citrix applications for users. Users are accessing these applications via WYSE Terminals, Blazer Terminals, Citrix Program Neighborhood, Web interface and PN Agent URL.• Performing Daily Server checklist and monitoring activities.• Performing AD Operations via 28 DC (windows 2003) installed across different datacenters.• Maintenance of MF XP 1.0 FR3 and Citrix PS 4.0 Farms on windows 2000 and windows 2003 servers.• Maintenance of 6 Citrix Farms including 700 plus Citrix servers and 6 SQL data stores on separate clustered environment. Also includes 1 Citrix License server with 15000 Licenses. Almost 2000 Citrix applications are published for 5000 users across 4 different countries (UK, India, US and Canada)• Maintenance of Citrix Policies, Citrix Printing and Installation packages, RM Mails, Summary database server, Apps maintenance and Citrix reporting for all 6 Farms.• Resolving day to day Citrix user’s calls and helping them in day to day operation.• Installation & configuration VMware infrastructure on new servers.• Maintenance of VMWARE Virtual Farm including ESX 3.5 server, Virtual Centre, VM deployment through template.• Monitoring backup of more than 400 Shares using VERITAS Net Backup4.5 FP_6 Client, IBM Tivoli (Ver. release 3, level 0.0) manager and managing Home Folders Space Limit through Space Guard (V 4.2.0.24) tool. Onshore (UK) Work:From Jun 2008 to Oct 2008: I was selected to be a part of onshore Team to work on below project and DR tests with all onshore activities.(i) Worked on all UK tasks including Meetings, Conference Calls, and Plan discussions, DR Test, Incidents, RFC, Escalations and Farm Documentations.(ii) I was the part of Migration from MF XP 1.0 FR3 to PS 4.0 and take part in Server Virtualization from some of our Physical server to VM’s (P2V). Show less

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  IBM

  Sept 2009 - Jan 2022

  Technical Solution Manager TSM – European Bank (June 2016 ~ till Date)Key Job Responsibilities• Development of Design and Architecture aligned to Enterprise Strategy for multi technologies domains.• Responsible for the enhancement and maintenance deployed technical solution for a European financial sector leader Bank. • Key deliverable includes IT solutions to meet client business requirements in a multi-vendor environment with guard to its current SLA commitments. • Work with RFS Manager/Opportunity Owner to obtain and understand technical requirements. • Define and deliver the Statement of Work, Technical Design Document and Cost Case to address the RFS with a Solution. Contract management and its enhancement when needed.• Successfully delivered solution for migrating of XenApp and Xendesktop environment from HVE to IBM Cloud environment.• Managed migration and transformation of client’s legacy solution to cloud & successfully delivered solutions for Designing roadmap for traditional environment, Patch management automation, Platform migration to cloud, SQL cluster upgrade, Collaboration tools like IBM Connections upgrade etc. for Banking customer in IBM.• Delivered new IBM cloud offerings to customer which resulted in contract extension and increased revenue for IBM.• Presented business case and delivered IBM offerings like Cognitive Delivery Insight and Watson Predictive Insight to customer.• Duties included; gathering client’s business requirement; defining functional and non-functional requirements in collaboration with client; brainstorming solution components with technical subject matter experts of different functional teams, enterprise architects and vendors; developing cost case for solution which would include hardware, software and labor to implement, manage and conduct required testing and run support; presenting the solution to customer and handing over to project manager for execution. Show less Citrix Subject Mater Expert – Working with European Leading Bank 2014 to June 2016.Key Job Responsibilities• Provide infrastructure architecture design support Citrix for servers and applications• Implement policies, procedures, and technologies to ensure Citrix system security through secure system access, monitoring, control, and routine security evaluations.• Perform tasks necessary to fulfill service level agreements with end users regarding Citrix-served application availability and security including file system and database configuration and management.• Review, test and deploy new Citrix product and application software updates adhering to company Change Management policies and procedures.• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on Citrix servers and client access software.• Analyze Citrix application usage to develop strategic plans for future Citrix environment needs, network bandwidth requirements and licensing compliance.• Develop, document, and maintain policies, procedures, and associated training materials for both Citrix system administration and end-user access.• Recommend hardware or software changes needed to optimize Citrix deployments, configuration, or maintenance.• Support feasibility studies for Citrix products under consideration for purchase.• Provide infrastructure architecture design support.• Work on all projects related to Citrix environment for Production / Non-production• Assist in providing data used for performance and capacity management.• Manage security access to Citrix environment for EUC Vendors.7 Citrix Server Migration Projects Completed for T&T IBM Belgium January 2015 – Aug 2015Project Description Deploying a platform designed the allow the 7 distinct customers customer to on board a modern and flexible working infrastructure to enable their 20000+ users to work anywhere and using a project relatively large array of device and Desktop as Service Show less Technical Lead /Subject Matter Expert– Citrix, 9th September 2009 to May 2014.Customer: Leading US Health Care CompanyJOB PROFILE• I Worked and provided the support to US Health Care Company client of Citrix Systems.• Worked as Teach Lead in a team of 10 core skilled engineers and supported Citrix Operations with other technologies.• Primarily responsible for Windows Terminal Services & Citrix Presentation Server/XenApp environment (Production + Integration)• Managed XenApp5.0 and one Xendesktop 4.0 Farms which have 250+ servers which are hosting approx. 400 applications, Includes Web Interface Servers, Secure Access Gateways, and Citrix License Server etc.• Administration, configuration and management of Citrix Access Gateway.• Installation, Administration, Management of Citrix Presentation Server 4.0, XenApp 5.0 and its various components.• Responsible for any type of changes like up-gradation of Application, new Application installation, in Citrix Farm and movement of Citrix servers from one data center to other• Primarily worked on Projects for Citrix & application migration projects.• Supporting Change Management, Incident Management and Problem Management using Remedy. 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  • Technical Solution Manager (TSM )

    Jun 2016 - Jan 2022

  • Advisory Technical Services Professional - Citrix

    May 2014 - Jun 2016

  • Senior Subject Matter Expert

    Sept 2009 - May 2014
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  Kyndryl

  Sept 2021 - now

  Technical Solution Manager at Kyndryl