Matthew Lynn

Experience

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  Telvista

  Feb 2015 - Sept 2018

  Enterprise Support Group Team Lead

  Maintained trouble tickets according to established guidelines, standards and procedures. Monitored network management system platforms to ensure health of operational services, networks, devices and components. Acted as CLEC single point of contact and subject matter expect for external work centers, vendors and customers for incidents related to last-mile fiber or copper transports over ATM and GPON/BPON

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  Tekzenit, Inc.

  Sept 2018 - Mar 2019

  Network Technician

  Provided managed IT services to SMB clients via phone, email and in personProvided support for windows 7, 8 and 10Operated Windows Servers 2012 and 2016Designed and implemented SMB networks including Firewalls, Routing and SwitchingMonitored and Administrated advanced network security services.

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  GDT - General Datatech

  Apr 2019 - Oct 2019

  Level 1 Engineer (Contracted to 7-Eleven)

  Provide triage to issues including but not limited to route/switch, security, wireless, VoIP, Datacenter, and applications.Work with Vendors and Service Providers to complete repair tickets and hardware RMA.Process tickets which may include escalations, alarms, incidents and service requests reported by monitoring tools, ticketing portals, calls, and emails.

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  7-Eleven

  Oct 2019 - Aug 2021

  Network Engineer

  I enable 7-Eleven’s digital vision by focusing on providing reliable and simple to maintain designs, processes and automated device deployment at a scale.

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  Amazon Web Services (AWS)

  Aug 2021 - now

  Cloud Support Engineer 2 (Networking)