Rawan Azzam

Experience

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  BARWA Real Estate

  Jul 2006 - Aug 2010

  Office Secretary

  • Responded to inquiries from callers seeking information, redirected calls, scheduled and organized appointments.• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.• Administered emails, correspondence, and faxes, numerical filling system,• Provided clerical support to company employees by copying, faxing, and filing documents.• Recorded meeting minutes and track and monitor leads and client feedback.• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.• Prepared payroll correspondence and monitored clerical functions.• Edited various documentation corporate/commercial real estate purchases, sales and mortgage transactions, and prepare purchase & sale agreements. Show less

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  Al Jazeera International Academy

  Aug 2010 - Jan 2013

  Registrar

  • Controlled registration activities and academic records, and data entry.• Managed large amounts of incoming phone calls and follow up with clients.• Updated computer system with latest information to keep records current and accurate.• Reviewed registration statistics and consult with faculty officials to develop registration policies. Completed additional assigned tasks as required.• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.• Participated in activities of various faculty and college committees.• Performed basic bookkeeping tasks and prepare correspondence and reports.• Maintained satisfactory level of quality and productivity per department standards. Show less

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  Ontario Health | Santé Ontario

  Feb 2021 - Nov 2021

  Customer Service Representative

  • Managed large amounts of incoming phone calls, taking messages.• Maintained clients' satisfaction with forward-thinking strategies focused on addressing clients’ needs and resolving concerns.• Booked, canceled and rescheduled appointments.• Identified and assessed customers' needs to achieve satisfaction.• Handled customer complaints, provides appropriate solutions and alternatives within time limits and follow up to ensure resolution.• Updated clients' information, manage emails, send vaccination receipts to clients, and submit weekly reports. Show less

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  Al-Huda School

  Aug 2021 - Sept 2023

  Office Administrator

  • Applied communications, financial processing, registration, record keeping, maintain office supplies, and other administrative functions. • Answer telephone and relay telephone calls and messages, delivering messages to staff and greeting visitors. Respond to customers’ feedback.• Enter data into the system and ensure all information is complete and accurate.• Handled any problems or issues that arise during school hours.• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities. Complete duties as assigned.• Meet and exceed all work standards based on policies, practices and procedures for data processing.• Arranged and prints checks, process expense reports, maintain electronic and hard copies and files and assist staff members according to their queries. Show less

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  Legal Assistance of Windsor

  Jul 2023 - Aug 2023

  Receptionist

  • Perform essential reception functions, Meeting and greeting clients.• Answering and forwarding phone calls, Screening phone calls.• Maintain voice mail and follow up with clients.• Sorting and distributing posts.• Booking meetings and appointments.• Daily report to supervisor • Maintaining a professional appearance.• This position was filling in for an employee who was on vacation.

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  WFCU Credit Union

  Sept 2023 - Mar 2024

  Adminstration Assistant

  • Sort members document and disseminate information effectively within the system. • Inspect the accuracy and completeness of members' enrollment.• Meet and exceed all work standards based on policies, practices, and procedures for data processing and digital files.• Assisting with daily office needs as assigned.

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  Mountain Stone

  Nov 2024 - now

  Customer Service Officer

  • Managed phone calls, scheduled meetings to ensure efficient communication and workflow.• Filed and maintained documents with accuracy and confidentiality while processing purchase orders.• Prepared change orders, managed vendor relations, and ensured office supplies were stocked.• Handled customer inquiries professionally and maintained accurate records for compliance.