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Reetta Sairanen

Reetta Sairanen

Assembly Worker

Followers of Reetta Sairanen2000 followers
location of Reetta SairanenParis, Île-de-France, France

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  • Timeline

  • About me

    Customer Success Manager

  • Education

    • Koulutuskeskus Salpaus, Lahti

      2009 - 2012
      Vocational Qualification in Upholstery and Interior Decoration Upholstery and Interior Decoration

    • Lahti University of Applied Sciences

      2014 - 2018
      Bachelor’s Degree Business Administration and Management, General

      Activities and Societies: On a first year I volunteered as an International Tutor, 2nd year moved up to a Head Tutor of a Business faculty and on my 3rd year I became a Head of International affairs at student union LAMKO. Did Customer satisfaction survey and report for Teknoware Oy. Gained hands-on management and teamwork experience while working as a Sales Manager of the DuuniExpo (school project) to set up an employment event with more than 5000 visitors and 100 exhibitors in one year.

    • Shanghai University

      2016 - 2016
      Exchange program International Business

      Asian economics, China and globalization, Chinese enterprise business, Chinese language and culture

    • Laurea University of Applied Sciences

      2021 - 2025
      Master of Business Administration - MBA Leading Transformational Change

  • Experience

    • Teknoware

      Apr 2013 - Sept 2014
      Assembly Worker

    • DUUNIEXPO

      Mar 2015 - Feb 2017

      - Developed and executed sales strategies to reach targets, and sales forecasts- Support and manage the sales team to help them to achieve the set goals- Reached the best annual revenue during 10 years of project history with a team of 8 sales repsSkills obtained:- Team Leadership- Sales Strategy - Team Engagement- Sales Forecast - B2B Customer service, engagement, and sales- Understanding the customer needs while finding new sales opportunities- Handling technical issues, reclamations, invoicing as well as product and software issuesSkills needed:- Sales reporting- Cold Calling- Customer Service- Problem solving

      • Head of Sales

        Jan 2016 - Feb 2017

      • Sales Representative

        Mar 2015 - Jan 2016

    • Telia

      May 2015 - Apr 2017

      - B2B Customer service, engagement, and sales- Understanding the customer needs while finding new sales opportunities- Handling technical issues, reclamations, invoicing as well as product and software issuesSkills needed:- Sales- Customer Service/Engagement- Proactivity- Teamwork- IT-knowledge -Taking care of B2C and B2B customers billing. Handling invoices, call itemizations and customer service. Work required tight co-operating with various stakeholders, required ability to learn quickly and adapt several computer programs.

      • B2B Sales Agent

        Feb 2016 - Apr 2017

      • Invoicing Officer

        May 2015 - Feb 2016

    • Consulate General of Finland in Hong Kong

      May 2017 - Sept 2017
      Junior Advisor, Public Diplomacy

      Internship. - In charge of Website and Facebook updates- Attending conferences and reporting back to the Consul General- Required the understanding of political relationships and the economic situation between the two countries Skills Obtained:- Content creating- Social Media Marketing- Event Planning

    • Scapa Scandia Ltd

      Sept 2017 - Aug 2018
      Business Development and Project Manager

      - Implemented a management tool for better inventory tracking, sales, product, and client management as well as project management- Training and helping new sales staff during their first three months- Implemented Summer Trainee strategy to bring fresh blood and ideas to the company and build the employer brand- Established new market and revenue strategy in Macao- Found new pathways to improve sales and marketing via. Social Media.- Travelling between Baltics, China and Hong KongSkills needed:- Self-discipline- Building rapport- Business development- Networking- Online Sales- Project management- Product implementation- Digital marketing Show less

    • Liana Technologies

      Aug 2018 - Dec 2020

      - Implemented a Customer Success process from onboarding to renewals to prevent churn and increase customer happiness. - Successfully took over the Customer Success Function and took care of our major clients in Asia - Build professional relationships with customer stakeholders and demonstrate an understanding of their organisational goals.- Implemented the knowledge of the project management with each client while helping them to implement new marketing tools into their workflows.- The portfolio kept growing and eventually, I moved to a Senior position to implement Customer Success processes

      • Senior Customer Success Manager

        Jan 2019 - Dec 2020

      • Customer Success Manager

        Aug 2018 - Jan 2019

    • Smartling

      Apr 2021 - Aug 2021
      Customer Success Manager

    • Basware

      Jul 2021 - now
      Customer Success Manager

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Reetta Sairanen
      North American Wife Carrying Championship 2013 - Oct 2013 I won the 14th annual North American Wife Carrying Championship at Maine's Sunday River ski resort. I competed with Five-time world wife carrying champion Taisto Miettinen. I am proud of my accomplishment and for participating for such an event replicates my personality perfectly.

  • Volunteer Experience

    • Social Media Coordinator

      Issued by BNI Creation Chapter HK on Sept 2019
      BNI Creation Chapter HKAssociated with Reetta Sairanen

    • Enabler

      Issued by Posit on Dec 2018
      PositAssociated with Reetta Sairanen

    • Member Of The Board - Representative of Finland

      Issued by Nordic-China Startup Forum on Sept 2018
      Nordic-China Startup ForumAssociated with Reetta Sairanen

    • Assistant and Promoter

      Issued by FinnCham HK on May 2017
      FinnCham HKAssociated with Reetta Sairanen

    • Head of International Affairs at Student Union LAMKO

      Issued by Lahden ammattikorkeakoulun opiskelijakunta - Lamko on Jan 2017
      Lahden ammattikorkeakoulun opiskelijakunta - LamkoAssociated with Reetta Sairanen

    • Student Volunteer

      Issued by Suomi100Forum on Mar 2017
      Suomi100ForumAssociated with Reetta Sairanen

    • International Head Tutor of Business Faculty

      Issued by Lahden ammattikorkeakoulun opiskelijakunta - Lamko on May 2016
      Lahden ammattikorkeakoulun opiskelijakunta - LamkoAssociated with Reetta Sairanen

    • International Tutor

      Issued by Lahden ammattikorkeakoulun opiskelijakunta - Lamko on Sept 2015
      Lahden ammattikorkeakoulun opiskelijakunta - LamkoAssociated with Reetta Sairanen