Janine Yi Chen

Experience

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  Amercian Institute in Taiwan

  Jan 2015 - Jan 2016

  Intern

  • Assist with visa intake procedures, visa production, and response to English and Chinese public inquiries.• Investigate and evaluate around 35 applicants’ backgrounds a day and briefed the information. • Enhance the visa application process efficiency by 30% including by rearrangement of visa intake procedures.• Execute special projects and process special requirement cases involving U.S. national interests.

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  Deloitte

  Sept 2016 - Apr 2019

  After experiencing '16 & '17 busy seasons in Deloitte, I took the initiative to work on a more strategic role with Deloitte partners. ∙ Chaired 20+ cross-function meetings with Deloitte’s Risk Advisory, Tax, Financial Advisory and Auditing & Assurance divisions with a focus on building lasting relationship with clients' C-suite, figuring out new business opportunities and providing actionable insight to managers in order to drive revenue growth. ∙ Co-led 2 Lead Client Service Partner’s Training Workshops to drive cooperation among global domain experts and local clients. Weniger anzeigen

  • Semi Senior Project Manager

    Jul 2018 - Apr 2019

  • Auditor

    Sept 2016 - Jun 2018
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  Deliveroo

  Apr 2019 - Apr 2020

  Account Manager

  ∙ Account management - Managed a portfolio of 300 key restaurant accounts with a focus on building lasting relationship with F&B enterprise C-suite.∙ Strategic Analysis - Analyzed data on different markets and drove initiatives to increase 30% of revenue for portfolio of partners by deep diving into restaurant operations, local trends and global movements in the F&B industry.∙ Process Automation and Optimization - Increased account managers’ productivity by 20% through building weekly automated restaurant reporting dashboards, and streamlined their strategic decision by segmenting all restaurants accounts based on key metrics.∙ Marketing and Communication - Led offline PR events with key accounts to attract new customers and gained brand awareness for both parties by 10+ pieces of press coverage from leading local media. ( e.g. Burger Wall campaign)∙ Commercial Support- Created restaurant performance reporting tools to support HQ’s sales enablement project to build up central hub.∙ Business Strategy - Co-led customer delivery fee launch project planning to turn Taiwan market profitable in the near future. Weniger anzeigen

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  Uber

  Jan 2020 - now

  • Operations & Logistics Manager

    Sept 2022 - now

  • Consumer Operations Associate

    Jan 2021 - Sept 2022

  • City Operations

    Jan 2020 - Jan 2021