Johan H.

Experience

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  Aegis BPO

  Jan 2010 - Jan 2013

  Account Supervisor

  Setting and meeting performance targets for speed, efficiency and quality; managing the daily running of the program.Liaising with team leaders, operatives and third parties to gather information and resolve issues.Maintaining up-to-date knowledge of industry developments and involvement in networks.Monitoring random calls to improve quality; minimize errors and track operative performance.Responsible for preparing and organizing biweekly payroll for the staff, including operations management.Reviewing the performance of the staff; identifying training needs and planning training sessions.Recording stats (KPI), user rates and the performance levels (PA’s) of the staff and preparing reports.Handling the most complex customer complaints or enquiries (escalations).Organizing staffing accordingly with WFM dept., including shift patterns and the number of staff required meeting demand.Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes.Forecasting and analyzing data against budget figures on a weekly and/or monthly basis. Show less

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  Faytur

  Jan 2010 - Jul 2010

  Travel Consultant

  Arranging flights, insurance and accommodationUsing a booking system to secure holidaysCollecting and processing paymentsAdvising clients on travel arrangements, e.g. visas and passportsSending out tickets to clientsKeeping clients up to date with any changesDealing with complaints or refunds

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  Zendora International

  Jan 2013 - Jan 2014

  Account Executive

  Approve loans within specified limits, and refer loan applications outside those limits to management for approval.Meet with applicants to obtain information for loan applications and to answer questions about the process.Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.Review loan agreements to ensure that they are complete and accurate according to policy.Compute payment schedules.Submit applications to credit analysts for verification and recommendation.Handle customer complaints and take appropriate action to resolve them.Work with clients to identify their financial goals and to find ways of reaching those goals.Negotiate payment arrangements with customers who have delinquent loans.Analyze potential loan markets and develop referral networks in order to locate prospects for loans.Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action Show less

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  Intertec International

  Mar 2014 - Oct 2021

  • Act as Senior hands-on SME for the team, helping develop Recruiting/Sourcing strategies to comply with strict SLAs and hard-to-fill positions.• Act as Senior Recruiter handling End-to-End recruiting processes for special customers/skillsets.• Assist Team Manager with Intake Meetings to gather requirements and/or special requests for each job requisition to minimize risks/errors and set the team to succeed.• Supports Team Manager and performs management duties when manager is absent or out of office. • Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.• Conducts team meetings to update members on best practices and continuing expectations, following the Agile/Scrum Methodology.• Conduct and perform Market Research Analysis when needed• Conduct Live Coding Tests for BE Developers.• Supports Team Manager and performs management duties when manager is absent or out of office. Show less - Build and manage candidate pipelines, as well as assess the priority levels of current and future positions in order to focus sourcing efforts accordingly. - Identify and seek out the best channels from which to source potential candidates across all technical requisitions and geographies. - Efficiently and effectively utilize tools such as Boolean searches, job boards, LinkedIn and other social media channels to source IT talent of all levels, skill sets and experience- Identify potential candidates through initial assessment qualifications- Conduct high volume outreach for multiple targeted searches - Develop new and creative techniques for reaching and generating interest among potential candidates Show less - Admin support for our back-office Applicant Tracking System- Admin and responsible for Job Postings on different Latin-American Job Boards- Provide any additional Administrative Support within the Recruiting Department- Assist and support with department’s Projects - Admin and responsible for calculating profit margin. - Responsible for daily, weekly and monthly basis Reports- Sourcing/Recruiting Support - Provide support to the Recruiting Manager when required.- SharePoint/Documents Administrator and Organizer Show less

  • Sr Recruiting SME | Team Manager

    Jul 2019 - Oct 2021

  • Senior IT Recruiter

    Jan 2016 - Oct 2021

  • IT Technical Sourcer

    Nov 2015 - Jan 2016

  • Recruiting Coordinator

    Mar 2014 - Oct 2015
• 

  Tridente.AI

  Nov 2021 - Jan 2025

  Co-Founder | VP of Operations

  • Develop and execute strategic initiatives to optimize operational efficiency and drive business growth. • Align operational goals with overall company objectives to ensure coherence and synergy across departments.• Identify opportunities for process improvement and implement strategies to streamline operations, reduce costs, and enhance productivity. • Continuously evaluate existing processes to drive efficiency gains and operational excellence.• Provide strong leadership to the operations team, fostering a culture of accountability, collaboration, and innovation. • Mentor and develop team members to maximize their potential and contribute effectively to organizational goals.• Oversee resource allocation, including budgeting, staffing, and asset management, to support operational objectives. • Ensure optimal utilization of resources while maintaining cost-effectiveness and high-quality standards.• Foster collaboration and communication across departments to ensure seamless execution of operational initiatives. • Work closely with sales, marketing, finance, and other key stakeholders to drive alignment and achieve shared objectives.• Establish and maintain rigorous quality assurance processes to uphold product/service quality and customer satisfaction.• Implement measures to monitor and improve quality standards throughout the operations lifecycle.• Establish key performance indicators (KPIs) and metrics to monitor operational performance and track progress towards goals. • Conduct regular analysis and reporting to identify trends, insights, and areas for improvement.• Leverage technology solutions to automate processes, enhance decision-making, and improve operational agility. • Evaluate emerging technologies and tools to drive innovation and competitive advantage in operation. Show less

• 

  Terminal

  Nov 2024 - now

  Global Talent Partner
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  MentorHood LATAM

  Feb 2025 - now

  Education Mentor