Edel Zamora

Experience

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  US Army

  Oct 2015 - Dec 2023

  I provided mentorship to new coworkers to get them familiarized with vehicles, equipment, tools, operating procedures, and technical manuals. Under my responsibility, I improved the accountability of equipment and tools for the Standard Automotive Tool Set worth over $350,000, resulting in a saving of over $50,000. I organized and maintained paperwork records for each vehicle worked on by my team and me. I also lead my team to replace major critical components such as transmissions and engines before the deadlines. Show less

  • Information Technology Specialist

    May 2019 - Dec 2023

  • Vehicle Mechanic Supervisor

    Oct 2015 - May 2019
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  Amazon Web Services (AWS)

  Jun 2022 - Aug 2022

  Cloud Support Associate Intern

  Improved hands on knowledge in cloud computing especially with AWS services. Learned how to efficiently and effectively troubleshoot services and applications in the cloud.

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  Amazon Web Services (AWS)

  May 2023 - Aug 2023

  Cloud Support Associate Intern
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  Amazon Web Services (AWS)

  Jan 2024 - Aug 2024

  Cloud Support Engineer I

  Provided technical support for AWS Cloud Security, Identity, and Compliance services, assisting business and enterprise customers in resolving both simple and complex cloud infrastructure issues.Diagnosed and troubleshot security-related challenges, ensuring compliance with AWS best practices and industry standards.Collaborated with cross-functional teams, including security, other support engineer and developers, to resolve customer issues efficiently and improve the overall customer experience. Show less