Moses Gurman

Experience

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  INDOCHINO

  Apr 2015 - Mar 2017

  Operations Team Lead

  Managed incoming and outgoing alterations, supervising in-house tailors.Oversaw day-to-day operations, including sales floor operations and client schedulingSupervised a team of 12+ employees and personally assisted VIP clientsInitiated process updates to reporting, sales, and fitting proceduresPerformed supply and resource management duties on a monthly basis

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  (MALIN+GOETZ)

  Apr 2017 - May 2018

  Retail Associate

  Solely operated the Northern Little Italy shop, overseeing stock, sales, and general maintenanceConducted customer outreach and consistent clienteling, driving continued sales for all locations and e-commerceAssisted with visual updates, events, IT operations, and supported other store locations as needed

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  Hitch Controls

  Sept 2018 - Apr 2023

  Product Designer

  Designed Hitch Cmdr, a desktop application for customizing Human Interface Devices, from ideation to launch.Conducted user research to identify user interaction design pain points and translate them into user-centered design solutions.Created and maintained all design assets, including wireframes, prototypes, and visual designs.

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  KASHIYAMA

  Oct 2018 - May 2019

  Operations Lead

  Developed sales operation guidelines, documentation, and procedures for Made-to-Measure suiting in North AmericaCoordinated alterations in-house and with outside contractors, ensuring a seamless customer experienceOnboarded, trained, and supported new showroom staffActively managed VIP clients and accountsResolved issues remotely with teams in North America and Asia related to material stock, manufacturing, and shippingAudited established Asia and EU sales procedures and training materials in order to ensure a consistent brand experience during North American expansion Show less

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  Loro Piana

  Oct 2021 - Jul 2022

  Client Services Representative

  Provided customer service by resolving inquiries and issues remotelyLiaised with Billing and Accounting departments to ensure client debts were collected and notification procedures were followedProcessed North American client orders with speed and accuracyTracked and reported on refunds and sales numbers to support sales team growth.Established Standard Operating Procedure for communication for North American clients and assisted sales team with special requests.

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  The Gilded Troll

  Jan 2022 - Oct 2023

  UX/UI Designer

  Redesigned and improved existing web tools to enhance the user experience and increase engagement.Designed and developed new web-based tools in collaboration with the management and development teams.Conducted research and analysis to identify user needs and translate them into user-centered design solutions.Led design review sessions to gather feedback and refine design concepts.Created and maintained design assets, including wireframes, prototypes, and visual designs.

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  Soul Reviver

  Oct 2022 - now

  Web Designer

  Wrote copy to ensure accurate and exciting product descriptions.Developed customer feedback surveys to gather quantitative data, and translate the data into actionable recommendations.Leveraged Shopify platform features to optimize the user journey and improve conversion rates.

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  AllMed Healthcare Management

  Jan 2024 - now

  Office Coordinator

  Managed company office, owned all client billing and invoicing tasks, and assisted upper management as needed to support operational success.Created and maintained business analytic reports for General ManagerEstablished billing procedures on a per-client basis