Moamen Magdy

Experience

• 

  Orange

  Jun 2014 - Oct 2014

  Call Center Representative
• 

  Swiss Inn Hotels And Resorts

  Aug 2015 - Sept 2015

  Front Office Assistant

  Front Office trainee

• 

  Careem

  Mar 2016 - Dec 2016

  - Build and maintain a productive business relationship with customers- Respond in a timely manner and resolve rider's tickets through Zendesk chat and social media platforms.- Trained Careem drivers on how to use Careem app and to escalate the daily issues within their chat support

  • Back Office Executive

    Jan 2016 - Dec 2016

  • Customer Service Associate

    Mar 2016 - Jul 2016
• 

  Uber

  Jun 2017 - Jul 2020

  Community support representative
• 

  Justmop.com

  Nov 2020 - Feb 2021

  Operation Executive
• 

  Otter

  Feb 2021 - Aug 2022

  Senior Operations Specialist - MENA | FoodTech

  • Working on projects across different teams within the operations division and other product teams to facilitate short-term operational decisions and long-term growth strategy.• Managing early Key-accounts and SMB's across KSA/UAE to help them using our systems and devices• Supporting new hires and assisted in launching BPO Team for scaled support. Improved escalations of issues by 20%• Ensuring consistent Weekly App Users by tracking successful order integration, hardware usage, and connection status. عرض أقل

• 

  Talabat

  Aug 2022 - now

  Effectively managing all of talabat’s digital real estate & Adtech Products; Home page rotating banners, in-line banners, Premium positions CPC, Gems & more. - Working closely with the marketing team on campaign activations and ensuring alignment with the finance and sales teams. - Successfully Achieving 8 Talabat markets targets by strategically selling and advertising various NCR products (CPC, GEMs, Banners, Keywords, Deal Targeting, Best Sellers, and Supersaver campaigns.- Performance management for all Talabat 8 markets sales team through weekly reporting and sharing visibility on targets vs achievements & BE. - Conducting Monthly performance reviews on budget, forecast, best estimates, run rate and presenting to the VP and exco team- Successfully training all team leaders and account managers on all new and existing NCR products & dashboards’ pitch decks, processes, SOPs, campaign bookings, activations, churn retention. - Developing product trade marketing strategies for the sales teams (pricing schemes, sales pitch, objection handling, discounts, and Co-funding)- Working cross-functionally with stakeholders across the regional teams and ensuring alignment with the local product, sales, finance, and legal teams to ensure successful KPIs alignment, smooth daily operations, and efficient implementation - Created SOPs, automation processes, visual guidelines, and FAQs for all product escalations and discounted advertisements. عرض أقل

  • Adtech Operations Specialist - Regional Partner Growth

    Jul 2024 - now

  • Associate Specialist - Regional Partner Growth

    Aug 2022 - Jul 2024