P. Alam

Experience

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  PT. Monang Sianipar Abadi

  Dec 1991 - Oct 1998

  Chief Import Administration

  Responsible for leading and managing all import operations related to air freight. Ensures the smooth, efficient, and cost-effective handling of international shipments while maintaining compliance with customs regulations and achieving high levels of customer satisfaction. This role requires strong leadership, operational expertise, and the ability to manage relationships with airlines, customs authorities, and clients.Key Responsibilities:- Lead and oversee import air freight operations, ensuring compliance with company SOPs, KPIs, and regulatory requirements.- Report operational workflows and progress updates to the Manager in a timely and accurate manner.- Administer import clearance processes, including customs documentation and coordination at Surabaya Airport.- Receive and verify import documents from Customer Service (Air Waybill, Packing List, Invoice, etc.).- Prepare and submit necessary documents for customs clearance.- Coordinate with customs officers for cargo inspection and clearance at the import warehouse.- Calculate and process import tax and duties, ensuring timely payment to customs authorities.- Manage cargo release from the warehouse following customs duty payment.- Monitor warehouse operations related to import, export, and domestic air freight.- Support sales and business development initiatives to enhance company performance and client satisfaction. Show less

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  PT. DISTRIA SERVIS LESTARI - (Distribution Service Limited – DSL Indonesia) Int'l Freight Forwarding

  Jul 2000 - Oct 2001

  Customer Service Executive & Operations (merger with Maersk Shipping Line)

  Responsible for managing day-to-day freight forwarding operations and ensuring excellent customer service through the smooth handling of shipments, accurate documentation, and timely communication with clients, carriers, and internal teams. The position plays a key role in coordinating air and sea freight activities while maintaining high standards of service efficiency and accuracy.- Nomination shipment and cargo movement, both Airfreight and sea freight Communication of all managerial Issues with the consignee and control of all shipments Sending data to the head office and monitoring cargo at the warehouse if the cargo is delivered to our warehouse.- Receiving shipping instructions from the vendor.- If we have LCL cargo, we must combine it with another cargo at the same destination or with the same consignee.- Making approval to the consignee where the cargo is delivered.- Making bookings for shipping lines after receiving approval from C’nee- Proceeding with booking confirmation to the vendor- Processing data fixes B/L and P/List after vendor stuffing.- Inputting data for CLA (Container Loading Advice) and faxing to Head Office (Jakarta)- Asking the Etd. Carrier to send the shipping line input and update H.B.L. and FCR- Sending draft H.B.L. and FCR to vendor for correction- Receiving original documents from vendor invoices, P/L lists, COOs, etc- Making H.B.L., FCR, and sending by courier to Head Office (Jakarta)- Making stuffing lists and monitoring cargo deliveries to our warehouse - Creating outstanding to Finance. * Goods movement monitoring.- Communication with agent (C’nee, Broker, or buying agent) at destination regarding cargo origin in Surabaya and reporting to Supervisor SurabayaConsignee: Wal-Mart, Fred Meyer, Cost Plus, Spencer Gifts, World Kitchen, Danks & Gorham, Home Depot Show less

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  A.P. Moller - Maersk

  Oct 2001 - Oct 2003

  Customer Service Executive (Supply Chain Management - SCM)

  Efficient and detail-oriented Customer Service Executive responsible for managing and coordinating customer service activities within supply chain and shipping operations. Ensures smooth handling of import and export documentation, effective communication with clients and vendors, and adherence to company standards to support operational excellence and customer satisfaction.Key Responsibilities: Reporting workflows to Supervisor smoothly and in accordance with company SOPs and KPIs  Manage and execute documentation and pouching for clients according to the Client Distribution List with high accuracy and timeliness. Receive and review shipment files from the Data Customer Service Executive after HBL/FCR entry in MODS. Prepare, print, and release shipping documents (FCR/HBL) to vendors promptly and in accordance with client and vendor requirements. Coordinate and follow up with vendors to ensure all shipping documents are consistent with vendor instructions. Collect, verify, and compile required shipping documents; update shipment and arrival information (S/A) in MODS; and pouch finalized documents to destination offices. Maintain compliance with Standard Operating Procedures (SOP) and Internal Operating Procedures (IOP). Communicate and escalate any operational irregularities or managerial issues to the Supervisor in a timely manner. Support the smooth execution of supply chain activities to ensure on-time delivery and high levels of customer satisfaction.Key Clients / Consignees:Wal-Mart | Fred Meyer | Cost Plus | Spencer Gifts | World Kitchen | Danks & Gorham | Home Depot Show less

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  HABA-SPED AG INDONESIA

  Jul 2004 - Oct 2006

  Marketing Support Representative (company closed)

  Responsible for supporting the marketing and sales team in promoting freight forwarding services, maintaining customer databases, preparing marketing materials, handling client inquiries, and coordinating with internal departments to ensure excellent customer satisfaction and smooth operations.Key Responsibilities: Reporting workflows to Supervisor smoothly and in accordance with company SOPs and KPIs  Assist in sales and marketing activities across Export/Import Air Freight, Sea Freight (FCL & LCL), EMKL, and Customs Clearance operations, in close collaboration with cross-functional teams. Communicate and coordinate with overseas agents based on sales leads and shipment requirements to ensure timely service execution. Maintain strong relationships with existing customers while identifying and pursuing new business opportunities to expand the client base. Prepare and submit regular sales performance reports, market analyses, and customer feedback summaries to the Marketing Coordinator and Supervisor. Ensure all marketing, reporting, and customer support activities are completed accurately and on schedule, contributing to target achievement and operational efficiency. Show less

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  Hanjin Shipping

  Nov 2006 - Jun 2009

  Sales & Marketing Logistics Manager (company closed)

  Results-driven Sales & Marketing professional with extensive experience in freight forwarding and logistics management. Proven success in leading sales, marketing, and business development initiatives to achieve revenue growth, expand market presence, and build lasting client relationships. Skilled in coordinating cross-functional teams and driving operational excellence across sea, air, and land logistics services.Key Responsibilities Report directly to the Head Office (Jakarta) to ensure full alignment with corporate objectives, strategic direction, and performance standards. Lead sales and business development initiatives, including shipment forecasting, target setting, and revenue projection, in collaboration with cross-functional teams. Prepare and present weekly and monthly performance reports to senior management. Oversee Sales & Marketing operations across multiple service lines — Export/Import, Air Freight, Sea Freight (FCL & LCL), EMKL, and Customs Clearance. Ensure the accuracy and timeliness of documentation in line with the Client Distribution List and company procedures. Identify, pursue, and secure new business opportunities to achieve or exceed revenue and KPI targets while maintaining compliance with company SOPs across all departments (Customer Service, Documentation, Marketing, Operations, and Trucking). Build and maintain strong customer relationships, ensuring superior service quality, retention, and satisfaction. Communicate and coordinate closely with Head Office management regarding operational issues, customer concerns, and performance improvements to drive continuous business growth. Show less

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  PT. Awan Samudera Lestari

  Aug 2009 - Oct 2011

  Marketing Manager Freight Forwarding

  Responsible for planning, developing, and executing strategic marketing initiatives to promote the company’s freight forwarding and logistics services. This role focuses on enhancing brand visibility, generating new business opportunities, maintaining strong customer relationships, and driving sustainable growth through innovative marketing and sales efforts. The Marketing Manager collaborates closely with sales, operations, and management teams to ensure marketing activities are aligned with company objectives and operational performance.Key Responsibilities: Lead sales and business development activities in collaboration with cross-functional teams, reporting directly to the Director. Maintain and strengthen relationships with existing customers while actively pursuing new accounts to expand the client portfolio. Communicate managerial and operational matters to the Head Office and ensure timely resolution of issues. Identify and develop new business opportunities to increase company revenue and market share. Oversee import, export, and logistics operations, ensuring compliance with company SOPs and achievement of KPIs. Supervise trucking, logistics, customer service, documentation, and operational teams to maintain smooth workflows and deliver exceptional customer satisfaction. Show less

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  PT. TPIL Logistics

  Mar 2011 - May 2013

  Exim Coordinator ( SPIL Shipping Company )

  Responsible for managing, coordinating, and supervising all export and import operations to ensure compliance with international trade regulations, company policies, and customer requirements. Oversees documentation, shipment scheduling, and coordination with internal teams, customs, shipping lines, and freight forwarders to guarantee timely and cost-effective cargo movement.Key Responsibilities: Reporting to the Surabaya Branch Manager and leading the Export and Import operations team to achieve service excellence and operational efficiency. Coordinate and monitor all export–import processes, including documentation, customs clearance, and shipment tracking. Ensure compliance with international trade laws, customs regulations, and internal quality standards. Collaborate closely with operations and teleservices teams to meet customer implementation schedules and delivery timelines. Build and maintain relationships with strategic partners, vendors, and customers to optimize logistics performance. Support staff and sales teams by providing logistics insights, assisting in service strategy development, and facilitating training where necessary. Maintain and expand customer portfolios through proactive marketing, relationship management, and business development initiatives. Generate new business opportunities through outbound calls and follow-ups on sales leads to achieve company growth targets. Show less

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  PT. Unggul Cipta Trans

  May 2013 - Jun 2015

  Surabaya Branch Manager Freight Forwarding (company closed)

  Oversee and manage all operations of the Surabaya freight forwarding branch, ensuring efficient performance, business growth, and compliance with company policies and international logistics regulations. Responsible for achieving sales and revenue targets, maintaining high customer satisfaction, and driving continuous improvement across all departments. Provide leadership, direction, and development to staff while strengthening vendor and client relationships to support overall corporate objectives.- Reporting to Vice President Jakarta- Manage employees, ensure the budget is effective on monthly business, and ensure performance to employees every sixth month by providing all employees with courses in order to update knowledge, minimize the risk, and make standard procedure for all departments.- Generate business to develop revenue (Trucking, Logistics, Customer Service; Documentation, Operational).- Improve the system before the company has no rules or regular performance and make the work flow in accordance with each department. Improve the finance company so that all- Sales and Business development to improve performance company- Outstanding work has been completed within 3 months, then give a workshop about how the new system must have been run well and correctly according to the KPIs and SOPs of the company, and all work must have been completed 100% according to target achievement. Show less

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  CJ Logistics

  Aug 2015 - Mar 2018

  Sea Import Manager

  Responsible for managing and overseeing all sea freight import operations to ensure the efficient, compliant, and cost-effective movement of goods from international origins to local destinations. This role requires close coordination with shipping lines, customs brokers, and internal teams to achieve timely clearance and delivery, while maintaining high levels of customer satisfaction and compliance with company policies, procedures, and regulatory requirements.- Reporting to the Branch Manager in Jakarta- Establish and drive the process of implementing large and complex existing customer and regional client programs.- Create and manage a smooth process to bridge the gap between sales and operational activities in onboarding existing customers and new regional clients. The ability to understand customer requirements and manage complex projects that involved different countries has led to the good accomplishment of 100% success on-boarding existing and new customers.- Create an easy experience for the customer and an efficient company by providing the "best service and smooth operational" approach.- Dealing with requests and queries from Agent Overseas offices as well as ensuring that excellent standards of data accuracy are maintained in a timely and efficient manner.- Sales and Business development to improve performance company- Create an environment where less interaction is needed while at the same time increasing customer satisfaction Show less

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  PT. Keppel Puninar Logistics

  May 2018 - Mar 2020

  Freight Manager (Company closed)

  Responsible for overseeing and managing all freight forwarding operations, including import, export, and domestic logistics. Ensures the efficient, cost-effective, and timely movement of goods while maintaining compliance with customs regulations and delivering exceptional customer satisfaction. Leads and develops operational teams, builds strong vendor and client relationships, and drives continuous improvements in service quality and operational performance.- Reporting to the Branch Manager in Jakarta- Manage the overall operation of transportation and distribution management from schedule, coordination, delegation, and monitoring to meet the client’s satisfaction.- Create Operation planning. Build and develop partnerships with vendors and expedition companies.- Sales and Business development to improve performance company- Maintain the SOP service and standard KPIs of clients that are running smoothly and on track.- Building teamwork in-house and outsourcing manpower in the field- Maintain the balance of profit and loss daily, weekly, and monthly - Supervising two Branch offices (Jakarta, Surabaya, and Belawan)- Maintain potential project shipments and create a monthly freight report. Show less

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  PT Multiguna International Persada

  Jun 2020 - May 2022

  Regional General Manager Operation Export & Import Specialist

  Responsible for overseeing, managing, and optimizing all export and import operations across multiple regional offices. Ensure smooth execution of end-to-end logistics processes, including customs clearance, documentation, vendor coordination, and compliance with international trade regulations. Focused on operational excellence, cost efficiency, business growth, and maintaining strong client and agent relationships.- Reporting to the Director at the Head Office in Jakarta- Lead, direct, and inspire the Team to achieve corporate goals and objectives.- Enhance the performance of the company in terms of market share, product range, and service quality.- Skilled in maintaining relationships with customers or overseas agents- Enhance operational processes to continually meet customers and agents’ requirements and business objectives as per KPIs, SOPs, and the BOD’s policy.- Implementation of effective management policies- Create new growth initiatives and expand service offerings and customer bases.- Support the network of offices and attract more cargo traffic through Indonesian regulation. Ensure that financial- Management (billing and invoicing) and reporting for freight are carried out in accordance with company requirements.- Supervising 4 Branch offices (Jakarta, Semarang, Surabaya, Belawan, and Makassar) - Sales and Business development to improve performance company.- Managing general services as per Company policy. Show less

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  Alam Niaga Logistics - ANL

  Jun 2021 - now

  Freight Forwarding Specialist-Logistics-Project Cargo-Transportation

  Results-driven professional specializing in freight forwarding sales, marketing, and business development. Proven ability to generate new business opportunities and manage end-to-end logistics operations across air, sea, and land transportation. Skilled in route optimization, documentation, customs clearance, and vendor coordination to ensure timely and cost-effective shipment execution.Experienced in managing land transport projects, packaging solutions, and domestic logistics with a strong focus on operational efficiency and customer satisfaction. Proficient in preparing and reviewing shipping documents (including Bills of Lading), negotiating competitive freight rates, tracking cargo movement, resolving logistics issues, and providing clients with real-time updates and consolidated invoicing.Core Competencies:- Freight Forwarding (Air, Sea, and Land)- Project Cargo & Heavy Lift Coordination- Transportation & Distribution Management- Customs Clearance & Documentation- Supply Chain Optimization- Vendor & Client Relationship Management- Logistics Planning & Cost Control- International Trade Compliance Show less

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  WSINDO GLOBAL LOGISTIK PT

  Aug 2024 - Oct 2024

  Freight Forwarding Manager

  Oversee all import and export shipping activities, including handling damaged or broken goods, land transportation, and domestic inter-island shipping of various types of cargo.Oversee and coordinate shipping operations to ensure smooth logistics and timely delivery.Provide strategic input and development support to departments such as customer service, documentation, and operations with a strong focus on customer satisfaction.Drive revenue growth and market expansion by leading the sales process and new business development from prospecting to closing.Supervise all divisions to ensure that sales targets align with Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs). Show less