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Wendy Roldan

Wendy Roldan

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  • Timeline

  • About me

    Security Services Account Manager at IBM

  • Education

    • Educational Institution

      -
      Computer Engineering

    • PM360

      2014 -
      Diplomado en Administración de Proyectos

    • ISINC Innovative solutions Sacramento, CA

      2012 -
      VMware vSphere with ESX 5 and VCenter 5

    • New Horizons Computer Learning Center - Sabana Sur, San Jose

      2012 -
      Windows Server 2008 Network and Applications Infrastructure

    • New Horizons Computer Learning Centers - Sabana Sur, San Jose

      2012 -
      Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure

    • PMI

      2013 - 2018
      CAPM Project Management

    • Universidad Isabel I

      2023 - 2024
      Master's degree Máster en Ciberseguridad y gestión de riesgos en la información

    • Universidad de Costa Rica

      2007 -
      Cisco I. T. Essentials

  • Experience

    • Intel Corporation

      Dec 2006 - Apr 2017

      IT Supply Chain Systems Direct Materials Support and SAP ECC testing global lead Release manager for IT Service Operations New Business Landings Global Systems Management infrastructure and event monitoring support analyst. Quality Monitoring agent for IT Technical Assistance Center Technical Asssistance Center IT support

      • Systems Analyst & Global SAP test lead

        Mar 2015 - Apr 2017

      • Release Manager

        Apr 2013 - Mar 2015

      • Infrastructure Analyst

        Feb 2011 - May 2013

      • Quality Consultant and Business analyst

        Feb 2010 - Apr 2011

      • Quality Monitoring Agent

        Oct 2007 - Feb 2010

      • IT Support Specialist

        Dec 2006 - Oct 2007

    • IBM

      Apr 2017 - now

      • Security Services Account Manager

        Apr 2020 - now

      • Customer Success Manager

        Nov 2019 - Apr 2020

      • Delivery Project Executive

        Apr 2017 - Nov 2019

  • Licenses & Certifications

    • IT Service Management - ITILv.3

      EXIN Institute for Information Science

    • SCRUM Master SMC

      Scrum Alliance
      Jun 2015

    • IBM Consulting Way

      IBM
      Mar 2023
      View certificate certificate

    • Primerli - Healthcare Providers Industry Foundations

      Primerli
      Jan 2025

    • Method Essentials

      IBM
      Jun 2023
      View certificate certificate

    • IBM Security Zero Trust Principles

      IBM
      Mar 2023
      View certificate certificate

    • CompTIA Security+ ce Certification

      CompTIA
      Mar 2022
      View certificate certificate

    • Mental Health Ally

      IBM
      Oct 2021
      View certificate certificate

    • Certified Associate in Project Management

      Project Management Institute
      Dec 2013

    • Itil 4 - Foundation Certificate in IT Service Management

      PeopleCert
      Feb 2020