Brandy Gonzalez-Bolanos

Experience

• 

  Indiana University Residential Programs and Services

  Oct 2021 - Oct 2023

  Center Desk Assistant

  • Interacted with an average of 30 guests by phone, email, or in-person to provide information per shift. • Gathered, organized, and input information into a digital database while taking and following directions from RLC.• Actively partook in employee training and courses to improve skills.

• 

  Walmart

  Jul 2022 - Jun 2024

  Associate

  • Worked in a team environment to maintain high levels of productivity in a fast-paced environment.• Addressed and resolved customer complaints to establish trust and increase loyalty.• Processed returns & exchanges purchased online & over the phone for customer satisfaction.

• 

  NAHJ (National Association of Hispanic Journalists)

  Aug 2022 - May 2025

  • Prepared for and attended a national convention that led to networking with high-profile journalists that have made an impact on Hispanic journalists in summer of 2023. • Contributed to creating an inclusive environment that organizes and supports all student media professionals at Indiana University.

  • President

    May 2024 - May 2025

  • Social Media Director

    Aug 2023 - Aug 2024

  • Member

    Aug 2022 - Dec 2023
• 

  ALPFA Inc - Association of Latino Professionals For America

  Aug 2023 - May 2025

  VP of Marketing

  • Increased engagement through social media creatives with a 323.33% follower growth rate on Instagram.• Recruited two individuals out of twelve interested candidates from entry to senior level to assist in expanding the scope of marketing, while also leading and instructing a committee of two on navigating Canva and Instagram for the successful relaunch of the organization.

• 

  City of Bloomington, IN

  Jan 2024 - May 2024

  Latino Outreach Intern

  • Assist the Latino Outreach Coordinator in providing direct support services to the Spanish-speaking population; City departments, community-based agencies, and organizations in need of translation services.• Hola Bloomington Radio Show: Scheduling agenda, coordinating communication with guests and hosts, operating cabin, and uploading material to the website and social media.• Boletin Communitario: Contributing to the design and edition of each newsletter.

• 

  Omega Phi Beta Sorority, Incorporated

  Apr 2024 - May 2025

  • President

    Dec 2024 - May 2025

  • Interim President

    Sept 2024 - Dec 2024

  • Vice President

    May 2024 - Dec 2024

  • Member

    Apr 2024 - Aug 2024
• 

  Bloomington Housing Authority

  Aug 2024 - now

  Marketing & Communications Outreach Intern