Deep Enrich
Kim Andre Richter Haug
Service Desk Agent
221 followers
Oslo, Oslo, Norway
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About me
Senior Engineer hos Sopra Steria
Education
Norwegian School of Information Technology (NITH)
2004 - 2008Bachelor's degree Information Technology
Experience
IMAS Nordic
Aug 2008 - Apr 2011Service Desk AgentEnsure that customers are satisfied and the products are delivered when agreed.
Skanska
Apr 2011 - Jun 2013Service Desk TechnicianHelp the core business resolve their it problems
Sykehuspartner
Jun 2013 - Aug 2014IT-ConsulantSykehuspartner is responsible of delivering IT-Systems to the Helse SørØst Region witch contains 75000 users in various Hospitals.My responsibillities is to respond and act quickly when problems occurs on the most critical IT-systems that can be Higly Critical for the patients, and coordinate the problems with different Teams.The SLA's varies 1hour solotiun time.
Top Temp
Sept 2014 - Feb 2015System EngineerWorked for Unit 4 Agresso via Top Temp IT.Responsibilities:Maintenance of infrastructure, servers etc in VMvare, monitoring servers via SCOM.Supporting the core business with day to day challenges.Responsible for supporting Academy and the instructors, maintenance of the Academy virtual classrooms and virtual desktops in VMware worldwide.
Purity IT AS
Mar 2015 - Jul 2020Support and operations technician
Sopra Steria
Aug 2020 - nowSenior Engineer
Licenses & Certifications
ITIL v3 Foundation
Olingo Consulting ABJan 2012
Commvault Certified Professional
CommvaultMar 2016Commvault Certified Engineer
CommvaultApr 2020
Languages
- enEnglish
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