Fabien Cappelli

Experience

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  DDASS

  Jan 2001 - Jan 2002

  Administrative Assistant

  Administrative data processing, accounting and payments, receptionist

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  DDTEFP

  Mar 2002 - Dec 2002

  Administrative Assistant

  Administrative data processing, receptionist

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  Greta (formation pour adulte)

  Jan 2003 - Apr 2003

  University Secretary

  Support for accounting, course typing, management of students datas and grades

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  ANPE

  Oct 2003 - Aug 2004

  Administrative Assistant

  Administrative data processing, support for the transition toward a quality-labelled operational aspects, creation of several Excel programs using VBA, and casual support for telephone receptionists

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  LEGTA Yssingeaux

  Sept 2004 - Aug 2006

  Education Assistant

  Students management, tutoring for those encountering the biggest difficulties

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  Le Groupe La Poste

  Jan 2008 - Dec 2009

  Logistics agent
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  Université de Toulouse-Le Mirail

  Sept 2008 - Jun 2009

  Replacement for one semester, at the Arabic and Portuguese Sections Student registration, with management of different legal situations about the social security

  • University Secretary

    Jan 2009 - Jun 2009

  • Administrative Assistant

    Sept 2008 - Dec 2008
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  CNRS - Centre national de la recherche scientifique

  Oct 2008 - Oct 2009

  Research Assistant

  Corpus tagging for the project Annodis. Task was to detect and articulate the rhetorical relationships of short texts (local press articles, wikipedia entries).

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  LISTEN

  Sept 2009 - Feb 2010

  Call centre agent

  Phone prospection for housing units sale, in the context of a tax exemption program

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  Universite Toulouse II le Mirail

  Sept 2009 - Jan 2010

  Lecturer

  Fall semester, two classes, theories of communication (from animal to human, and from Shannon & Weaver to Sperber & Wilson for the human side).

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  Acadomia

  Feb 2010 - Jun 2010

  Private Tutor

  French and Mathematics for high-school students

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  University of Florida

  Aug 2010 - Dec 2011

  Teaching Assistant

  French Grammar, Composition, Culture, Conversation, for Intermediate 1 & 2 Levels

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  Private

  Aug 2011 - Aug 2013

  Research Assistant

  Modern French Paleography. Transcripts of several tomes of the French National Library (BNF),containing various letters of French astronomers and diplomats (mainly Gassendi, Boulliau and their colleagues), XVIth and XVIIth century.

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  Le Groupe La Poste

  Apr 2012 - Feb 2013

  Postman
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  Le Groupe La Poste

  Jan 2014 - Apr 2014

  Postman
• 

  Accordo Group Limited

  Nov 2014 - Sept 2016

  License Analyst

  For more than 15 years Accordo has delivered world-class tools and services to help leading software vendors reach SMB customers. Accordo employs a consultative approach to resolve license gaps and encourages SAM adoption with existing SMB customers of any seat count size.As a Licensing Analyst, I have combined analytic skills and Microsoft licensing knowledge in order to help Microsoft end-users (typically Small and Medium Businesses from Europe, North America, Australia and New Zealand) evaluating their licensing needs and keeping or reaching a compliant status in their use of Microsoft products.In general, this job requires accuracy, ability to follow more or less complex processes, autonomy in learning, capacity to face important workloads and communication skills.I have been recognized in several corporation events as a top achiever and a valuable employee. I have shown initiative in appropriate fields, in order to improve the existing processes or resources.I have been for almost two years responsible for the translation from English to French (communication with French-speaking Canada and France). Show less

• 

  CLLE ERSS

  Jul 2016 - Aug 2021

  Research Associate

  Academic Research in SemanticsMy main field is lexical semantics, especially of motion verbs. My conceptual approach is influenced by Claude Vandeloise and Michel Aurnague, and my methodology relies on vast corpus studies.

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  Accordo Group Ltd.

  Sept 2016 - Sept 2017

  License Specialist

  For more than 15 years Accordo has delivered world-class tools and services to help leading software vendors reach SMB customers. Accordo employs a consultative approach to resolve license gaps and encourages SAM adoption with existing SMB customers of any seat count size.The primary purpose of a License Specialist is to manage complex license tasks and high level escalations received via internal and external customer touchpoints, to create and develop new licensing process and to refine existing processes to improve production flow and customer satisfaction.- Handling of the most difficult cases in regard to licensing rules in the company’s Software Asset Management reviews. My strong point is that I can juggle with an important load of complex cases and deliver a tailored communication in a timely fashion to internal and external customers.- Providing licensing knowledge daily support to the other teams.- Documentation to update the company’s Knowledge Base. Lastly, working on cloud solutions (Office 365, EM+S, SPE, CAL Bridges, etc.)- Conference calls with French speaking Canadian customers, to provide technical explanation and advice.- Translation in French for the technical documentation. Show less

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  Dr R. A. Hatch - Emeritus Professor, University of Florida

  Sept 2017 - Jan 2018

  Research Assistant

  Modern French Paleography. Transcripts of several tomes of the French National Library (BNF),containing various letters of French astronomers and diplomats (mainly Gassendi, Boulliau and their colleagues), XVIth and XVIIth century.

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  Cinquante Cinquante Ltd

  Sept 2017 - Nov 2017

  French speaking Sales Executive

  Lead generation for several IT brands (Dell EMC, Cisco, Juniper)

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  VGL Support Services Ireland Limited

  Dec 2017 - Jan 2018

  French and English Speaking Customer Service Representative

  Answer to queries and complains by email and phone in French and English

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  Mastek — Agri Machinery & Innovation

  Jan 2018 - Feb 2024

  CAD technician and PLM implementation specialist

  - Implementing PLM database (Pulse PLM)- Industrial drawing and 3D modelling on Solidworks- Designing semi-automated communication website with SharePoint Online and Power Automate- Designing automated tools for checking processes and database use easing with Power Automate Desktop, SQL Queries, VBA, Python and Pulse PLM- Designing the manuals and spare parts documentation with Word and Solidworks Composer

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  Dr. R. A. Hatch

  Sept 2022 - Dec 2024

  Research Assistant

  French, Latin and Italian Modern Paleography.

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  Wix

  Feb 2024 - now

  Customer Care Expert