Munir Alamelddine

Experience

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  Platin Fashion Store

  Oct 2008 - Oct 2012

  Sales and Customer Service Representative

  - Greet customers warmly and ascertain problem or reason for calling.- Cancel or upgrade accounts.- Assist with placement of orders, refunds, or exchanges.- Advise on company information.- Take payment information and other pertinent information such as addresses and phone numbers.- Place or cancel orders.- Answer questions about warranties or terms of sale.- Act as the company gatekeeper.- Suggest solutions when a product malfunctions.- Handle product recalls.- Attempt to persuade customer to reconsider cancellation.- Inform customer of deals and promotions.- Sell products and services.- Utilize computer technology to handle high call volumes.- Work with customer service manager to ensure proper customer service is being delivered.- Close out or open call records.- Compile reports on overall customer satisfaction.- Read from scripts.- Handle changes in policies or renewals. Show less

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  KPMG

  May 2012 - Aug 2012

  External Auditor - Internship

  - Conducting audit tests and preparing the draft audit reports- Putting together internal communications and status reports,-Audit of companies’ financial package to ensure they don’t contain material misstatement.-Participate in planning audit engagement.-Responsible for performing audit procedures.-Obtain an understanding of accounting activities and evaluate controls.-Writing reports of the observations and recommendations relating to the audit work in connection with verifying the balance sheets at the end of the financial year Show less

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  Al Nisr Al Arabi Insurance

  Sept 2012 - Nov 2012

  Sales Representative

  - Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.- Adjusts content of sales presentations by studying the type of sales outlet or trade factor.- Focuses sales efforts by studying existing and potential volume of dealers.- Submits orders by referring to price lists and product literature.- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.- Recommends changes in products, service, and policy by evaluating results and competitive developments.- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.- Provides historical records by maintaining records on area and customer sales.- Contributes to team effort by accomplishing related results as needed. Show less

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  Egyption Arab Land Bank

  May 2013 - Nov 2015

  Accountant

  • Assist with preparation of the budget• Implement financial policies and procedures• Establish and maintain cash controls• Establish, maintain and reconcile the general ledger• Monitor cash reserves and investments• Prepare and reconcile bank statements• Establish and maintain supplier accounts• Processes supplier invoices• Maintain the purchase order system• Ensure data is entered into the system• Issue cheques for all accounts due• Ensure security for all credit cards and verify charges• Ensure transactions are properly recorded and entered into the computerized accounting system• Prepare income statements• Prepare balance sheets• Prepare monthly financial statements• Maintain the computerized accounting system & Maintain financial files and records Show less

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  ALI AL HASHEMI TRADING EST.

  Jan 2016 - Apr 2016

  Accountant , credit control

  • Checking customer's credit ratings with banks• Deciding whether or not to offer the credit • Setting up the terms and conditions of the loan• Dealing with internal queries about payments• Ensuring customers pay on time• Negotiating re-payment plans

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  Al Jaber Optical

  Aug 2016 - Aug 2017

  Sales Consultant
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  MedLabs Consultancy Group

  Feb 2018 - now

  Accountant