JayaPrakash Seathumathavan

Experience

• 

  Sutherland Global Services

  Jun 2006 - Feb 2007

  Consult

  i will be giving logs and advice to the Front line agents for technical issues in the Call center

• 

  Xchanging

  Jan 2007 - Jan 2012

  Team lead

  • Managing a team of 14 members• Co-coordinating with various IT teams inside the client organization and maintaining the SLA for the throughout the incident until the issue is closed. • Monitoring the Incidents through the Ticketing system for audit purposes/• Conducting Team meetings each week to find the gaps involved in the process and issues. • Maintain the performance data for each analyst for performance management• Weekly status call with the Client.

• 

  Xchanging solutions

  Jan 2011 - now

  Assistant manager

  I am managing a team which supports the IT support(Service desk and application support) for an US client ( Jazz semiconductors)