JayaPrakash Seathumathavan

JayaPrakash Seathumathavan

Consult

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  • Timeline

  • About me

    Assistant manager at Xchanging solutions

  • Education

    • Madurai meenakashi matriculation school

      1995 - 1998
      Master of Computer Applications (MCA) Computer Science
  • Experience

    • Sutherland Global Services

      Jun 2006 - Feb 2007
      Consult

      i will be giving logs and advice to the Front line agents for technical issues in the Call center

    • Xchanging

      Jan 2007 - Jan 2012
      Team lead

      • Managing a team of 14 members• Co-coordinating with various IT teams inside the client organization and maintaining the SLA for the throughout the incident until the issue is closed. • Monitoring the Incidents through the Ticketing system for audit purposes/• Conducting Team meetings each week to find the gaps involved in the process and issues. • Maintain the performance data for each analyst for performance management• Weekly status call with the Client.

    • Xchanging solutions

      Jan 2011 - now
      Assistant manager

      I am managing a team which supports the IT support(Service desk and application support) for an US client ( Jazz semiconductors)

  • Licenses & Certifications

    • ITIL

      EXIN
  • Honors & Awards

    • Awarded to JayaPrakash Seathumathavan
      Customer Centric Award Xchanging solutions Jan 2011 Got the silver club award for the Customer centric activities
    • Awarded to JayaPrakash Seathumathavan
      PAT ON BACK award xchanging solution Jan 2010 Performance award