RAJ KUMAR

Experience

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  Tcs e-serve

  May 2007 - Apr 2012

  Senior process associate

  good team player and a highly influential team leader, was managed a team size of 15 tele-callers. #senior process associate - tcs e-serve, may 2007 to april 2012. #client: citi bank● being a part of collections team, ensuring payments collected within the billing period.● manage the field referral process for one to two month overdue cases.● conduct productivity reviews.● managing recovery collection with a team capacity of 15 members (telecallers).● planning strategies for every month to achieve the set target for collections.● motivating the team members with comparing the data for various months and identify the areas of improvement.● handling external agencies for recovery for field referrals team capacity of nine members.● identifying training needs for the team members and making sure that the team members go through the required training so that they are equipped enough for effective collections.● motivating team members and inducing competitive spirits within the team for efficient collections and appreciating the team members for the same; transmission of data to agency. ● allocation of accounts at agency. ● call planning process and calling. ● feedback process /dpr/agency support / stat card. ● supervisory review process.● agency audit process special case.● cash deposit schedules.● reminding customers with payment over dues (>1 month) about the due dates and repercussions of nonpayment.● clear feedback updations. additional responsibilities : ● pick up spoc for the region.● managing the buddy activities for the new hires post they are moved to floor.● process specific data updation spoc show less

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  Aegis global

  Apr 2012 - Nov 2012

  Team leader

  handling a team for insurance retention - canara hsbc oriental bank of commerce.

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  Hdfc bank

  Nov 2012 - Feb 2015

  Assistant manager

  debt management.credit card collectionhandled branch preferred customer

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  GE Capital

  Feb 2015 - Oct 2016

  Assistant manager

  recovery collections sbi cards

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  ICICI Bank

  Oct 2016 - Feb 2020

  Manager

  analyticscards collections reportmisstrategy

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  CreditVidya

  Feb 2020 - Sept 2021

  Manager

  handled collections calling team - stpl - small ticket personal loans

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  CRED

  Sept 2021 - now

  Territorial collections lead