Prashant Pandey

Experience

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  Four Seasons Hotels and Resorts

  Jun 2008 - Jan 2010

  Front Office Attendant

  Front Desk:• Smooth Check-in and Check-out.• Providing personalized service to the guest.• Updating Registration cards and maintaining records.• Blocking of rooms as per guest preference.• Taking care of guest request with utmost importance.PBX• Handling telephone operations of the hotel.• Handling of the equipment which are used in operating the communications department.Business Centre• Business Centre equipment handling. • Handling guest requests.• Organizing meetings.• Tele-marketing of the business center.Guest Services• Welcoming the guest and assisting them as per their reason to visit.• Taking request like Luggage assistance, Newspapers, Limousine service & Valet parking.• Ensuring that the drive way is immaculately clean and no cars are parked unnecessarily.• Preparing the Expense report of the department.• Looking after the roaster for every next day as per the movements. Airport Services• Assisting the guest at the time of arrival and departure.• Continuous check on flight status and also informing the hotel about the arrival of guest.• Coordinating with concierge with new arrivals.• Checking the cleanliness of all the cars assigned to the guest.• In case of lost luggage assisting the guest and coordinating with the airline. Show less

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  Royal Orchid Hotels

  Jul 2011 - Oct 2012

  1. Maintaining Online Presence - Make sure messaging is clear and consistent across all online sales channels, including GDS, OTAs, and brand website. Continually monitor positioning on travel booking sites to ensure that proper content and messaging are displayed.2. Rate Integrity - Review revenue management reports to monitor rate integrity and price parity on non-opaque channels and measure the hotel’s overall online performance against the projected goals for electronic distribution.3. Social Media & Reputation Management - Monitoring hotel’s presence on social media and travel review sites, and make sure how to effectively respond to all user reviews (positive and negative) through appropriate channels. Track and report on online revenue generated through social media channels, and suggest new ways to enhance outreach efforts.4. Revenue Optimization - Yield management strategies and use GDS and IDS to increase RevPAR and profitability for the hotels. Provide with an electronic distribution and marketing strategy to meet annual revenue goals.5. Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting. Show less

  • ASSISTANT REVENUE MANAGER

    Apr 2012 - Oct 2012

  • Assistant manager - Revenue

    Jul 2011 - May 2012
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  Yatra Online Pvt Ltd

  Sept 2012 - now

  Responsible for Business Development of Karnataka Region- Identify new hotel product to be contracted - Ensure inventory levels exceed demand throughout market- Ensure rate competitiveness- Follow up on all expiring contracts- Analyze weekly reports and apply information to specific markets- Negotiate and secure market deals - meeting or exceeding company merchandising requirements - - Effectively merchandise all negotiated deals on different company sites.- Establish and maintain supplier relationships - Identify Competitors in each destination and gain an understanding of their:-Volume into the marketAdvertising MethodsPricing techniquesCompetitive Advantages/DisadvantagesTechnology capabilities both from Consumer and Suppliers points of view Show less

  • Senior Manager Business Development

    Jul 2018 - now

  • Manager Business Development

    Jun 2013 - now

  • AM-Business Development

    Sept 2012 - May 2013