Jamie Kwon

Experience

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  Tison Dental

  May 2014 - Aug 2014

  Dental Assistant Intern

  Assisted the lead dentist with suctioning, mixing bonding agents, mixing impression material and light curing. Executed administrative tasks such as scheduling appointments, dealing with patient balances and updating insurance information for 100 patients. Streamlined patient accounts by obtaining, recording, and updating personal and financial information. Ensured accessibility of treatment information by filing and retrieving patient records.

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  Herman Ostrow School of Dentistry of USC

  Aug 2015 - Dec 2017

  IT Student Worker

  Assisted 50 faculty, 200 staff members, and 600 students directly with issues related to computers, printers, and network. Configured technological hardware by installing and repairing Citrix, Axium and Anzio lite. Managed an inventory of laptops, desktops, projectors and other equipment for faculty and students. Operated the IT Help Desk by answering inquiries via telephone, greeting office guests, and issuing service desk tickets. Trained new hires regarding office etiquette, customer service protocol and technical assistance. Show less

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  Top City Management

  Aug 2017 - Jun 2018

  Front Office IT Receptionist

  Corresponded with 120 units to verify completion of all leases and other paperwork. Oversaw apartment unit maintenance through service requests and communication with technical staff. Built and developed the company website, a Squarespace site that served as a platform for potential tenants to find leasing details as well as for current tenants to post inquiries about maintenance and other matters. Upgraded office paper files to an online, cloud-based Google Drive through organizing and uploading existing documents. Handled inquiries from both new and current tenants with respectful and efficient customer service. Show less

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  Kaiser Permanente

  Jun 2018 - now

  Design and deliver informative, actionable and repeatable reporting for IT Capital Projects that highlights relevant business trends and opportunities for improvement in project health, close out metrics, data quality and database adoption. Improve current state of MSPO adoption by studying current practices, partnering with program managers, designing dashboards and facilitating training on MSPO project scheduling and meta-data tracking. Mentor newly onboarded CPD NFS interns and delegate tasks to raise MSPO data quality by 60%. Liaise with the PPM group on behalf of CPD NFS in order to consult on CPD NFS MSPO system specifications. Engage in the Change Control Process and IT Handbook Initiative, developing brown bag training documentation for piloting the new SharePoint Intake Tool and the IT Handbook OneNote Tool. Show less Support project coordinators and managers with day-to-day program and project management. Collate organizational assets with project actuals for past significant projects to assist estimation for future projects. Collaborate with IT Consultant and other project staff to catalog and organize PO’s for current and previous projects. Selected for the Summer Internship CIO Presentation Project - teaming up with fellow interns to present a proposal to empower the KP workforce in 10 years. Onboard projects onto Microsoft Project Online and ensured meta-data accuracy. Show less

  • Project Manager I

    Jan 2020 - now

  • Business Operations Analyst Intermediate

    Dec 2018 - Jan 2020

  • IT Intern

    Jun 2018 - Dec 2018