Andrea Selvie

Experience

• 

  MB Financial Bank

  Aug 2018 - May 2019

  Retail Banker

  I provided excellent customer service in person, over the phone and through email. I utilized the needs-based sales process to help customers meet their financial goals. I referred customers to other departments, such as: Investments, Mortgage, and Commercial banking.I performed account maintenance, which includes: opening/closing accounts, change addresses, change account ownerships.I attained monthly deposit/loan goals.

• 

  Fifth Third Bank

  May 2019 - now

  I performed all teller transactions.I supervised the operations behind the teller line. I conducted surprise audits on the cash drawers and cash vaults in the banking center.I assessed and approved transactions that are above CSRs limits.I acted as an office resource personal for CSR activity. For example, answering questions and finding solutions to customer issues.I performed daily office responsibilities to maintain the efficient operations of the banking center. I created weekly schedules for the employees working in the banking center. Show less

  • Mortgage Processor

    Nov 2020 - now

  • Customer Service Supervisor

    May 2019 - Nov 2020
• 

  BMO

  Feb 2023 - now

  NACCC Resolution Specialist

  Conduct thorough research on all raised complaints and formulate pertinent recommendations to aid management in effectively resolving the issues in a diplomatic manner.