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Angel Rivera

Angel Rivera

Service Desk Analyst

Followers of Angel Rivera7000 followers
location of Angel RiveraSanta Ana, San Jose, Costa Rica

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  • Timeline

  • About me

    Kubernetes Technical Support Engineer at Microsoft ( ES - EN - PT )

  • Education

    • Universidad de Costa Rica

      2009 - 2010
      Bachelor's degree

  • Experience

    • WNS BPO

      Jan 2013 - Nov 2013
      Service Desk Analyst

      Provided technical support to devices in Airports such as Routers, bag tag printers etc.SLAContracts

    • Oracle

      Oct 2013 - Mar 2017
      Hardware and Logistic Analyst

      Logistic type of role combined with Hardware expertise on customer issues on products such as Exadata servers, blade servers, racks, Hard disk malfunctions, RAID configurations etc.

    • NetApp

      Nov 2017 - Mar 2019
      Storage Engineer

      Provide technical support to inbound tickets regarding all sort of technical issues related to storage solutions.-Escalation Engineer Role to NAS/SAN, networking and Hardware issues - Only Sev 1 tickets.-Provided LATAM support (Brazil)-Backlog management and feedback of improvement to Junior Engineers.

    • Microsoft

      Mar 2019 - now

      -Active Directory Support Engineer- Only work on High Severity cases-Digital certificates PKI-AD Performance-LDAP-User Profile issues-Replication- Authentication issues (permissions, trust, secure channel)etc

      • kubernetes technical Support Engineer

        Jan 2025 - now

      • Senior Support escalation engineer

        May 2022 - now

      • Microsoft Windows Support Engineer

        Mar 2019 - May 2022

      • Windows AD Support Engineer

        Mar 2019 - May 2022

  • Licenses & Certifications