Gabriel Soliguetti

Experience

• 

  TTEC

  Mar 2014 - Nov 2017

  • Customer Service Team Lead

    Feb 2017 - Nov 2017

  • Operations Support Specialist

    Feb 2016 - Feb 2017

  • Customer Service Specialist

    Mar 2014 - Feb 2016
• 

  99

  Nov 2017 - Feb 2020

  • Jr. Fraud Prevention Analyst

    Aug 2019 - Feb 2020

  • Customer Experience Analyst

    Nov 2017 - Aug 2019
• 

  DiDi

  Feb 2020 - Sept 2021

  Fraud Prevention Analyst

  - Structured antifraud requirements for business operations in various Latin American countries.- Facilitated communication between the Brazilian antifraud team and engineering for setting technical requirements.- Mitigated systemic errors that could pose risks to analysts' assessments.- Developed SQL queries to understand business operations in other countries, aiding the analytics team in crafting tailored rules.- Analyzed KPIs related to team productivity in handling LatAm demands.- Key contact for the Brazilian team regarding the expansion of antifraud operations to South America and Russia.- Established Standard Operating Procedures (SOPs) for process definition.- Designed dashboards using Google Spreadsheets and Looker Studio for monitoring and presenting KPIs. Show less

• 

  Shopee

  Sept 2021 - Apr 2024

  - Management of datasets using SQL (Presto and Spark)- Construction of dashboards using Looker Studio and other data visualization tools, optimizing processing time through efficient BigQuery table pipelines.- Extensive use of Python as the primary programming language for process automation, documentation generation using Pandas, Selenium, and other relevant libraries.- Development of data manipulation pipelines tailored to meet business requirements.- Design and implement ETL processes to generate high-performance and scalable datasets.- Create, optimize and present reports and visualizations for the fraud analytics team using various data visualization tools.- Development and implementation of alarms for rapid identification of issues in databases, processes, or impactful changes to key performance indicators (KPIs). Show less - Proficient in SQL, particularly in Presto, for data extractions and basic manipulations.- Creation and support of whole technical sides for dispute chargeback team.- Utilized Python, focusing on Pandas, for junior-level ETL processes and automation.- Constructed dashboards using Looker Studio, highlighting fundamental visualization skills.- Engaged in basic pipeline development for streamlined data workflows.- Actively contributed to fraud prevention efforts, implementing user banishments based on rule-driven Python automation.- Played a supporting role in creating and maintaining data pipelines to optimize processes. Show less - Identify fraudulent users into the marketplace to prevent company financial losses and find system risks that could create loopholes for fraudsters.- Development of dossiers to support Legal team processes.- Analyze and reanalyze bans with the aim of integrating better antifraud rules.- Analyze disputes for chargeback defense using Salesforce to receive all the demand - Contribute to creation of news SOPs for new types of fraud.- Using SQL knowledge to collect data beyond systems and help the team make better decisions. Show less

  • Data Analyst • Payment Fraud Prevention

    Jan 2024 - Apr 2024

  • Jr. Data Analyst • Payment Fraud Prevention

    Dec 2022 - Jan 2024

  • Operational Excellence Analyst

    Sept 2022 - Dec 2022

  • Fraud Prevention Analyst

    Sept 2021 - Sept 2022
• 

  Serasa Experian

  Mar 2024 - Feb 2025

  Data Analyst • Auth & Fraud Prevention Strategy

  - Create innovative data visualization to bring daily updated dashboards- Manage Tableau to collect data from different sources- Analysis of authentication flow performance to collect business insights- Usage of Databricks to engineer ETLs and delivery data to the area- NPS and backlog analysis- Use of Python to automatically categorize NPS comments from Excel and improve auth and fraud product- Daily usage of Kanban (Jira) to manage different tasks and follow FY goals Show less

• 

  Capim

  Feb 2025 - now

  Sr. Data Analyst • Fraud Prevention Strategy