Chonchalawan Kwanrum

Experience

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  Soft Square International Co,Ltd (a subsidiary of Soft Square group of companies)

  Sept 2002 - May 2003

  Software Developer

  Produced and maintained computer software programs according to clients’ requirements. Served as contact person dealing the software errors or inquiries from clients who were in many countries in Asia Pacific via emails and telephones.

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  Thomson Reuters

  Dec 2004 - Apr 2006

  Technical Writer

  Designed, produced and maintained products documentations (in English). These documentations include user manuals, technical manuals, release notes and other documents required by team members.

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  Emirates

  May 2006 - Mar 2014

  Cabin crew

  Positioned as first class crew, performed all cabin crew duties. Responsibilities included assisting customers with special needs and requests, meals and drinks services, assisting flight deck crew and other cabin crew, and performing all relevant safety and security procedures.

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  Nok Airlines Co., Ltd

  Mar 2014 - May 2017

  Cabin Leader

  Positioned as cabin leader and internal instructor, responsibilities including managing team and other resources to deliver in-flight services that meet or go beyond customers’ expectation, preparing materials and teaching in cabin crew initial and recurrent training, as well as preparing documents and co-coordinating with other departments or organizations in order to ensure that new joiners will get mandatory documents on hand before start flying.

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  OGA International CO., LTD.

  Apr 2019 - May 2021

  Information Technology Project Coordinator

  - Supported Project Managers: Assisted in developing and maintaining project plans, schedules, budgets, and other crucial documentation.- Facilitated Communication and Collaboration: Scheduled meetings, took notes, distributed information, and ensured effective communication among team members and stakeholders.- Tracked Project Progress: Monitored tasks, milestones, and deliverables, identified potential risks or issues early on and escalated them when necessary.- Managed Resources and Logistics: Coordinated the allocation of resources, such as personnel, equipment, and materials, and arranged for necessary logistics, like travel or venue bookings.- Handled Administrative Tasks: Processed invoices, purchased orders, and other financial documents, maintained project records and files, and performed general administrative support. Show less

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  Boston Consulting Group (BCG)

  Jun 2021 - Jun 2024

  Executive Assistant

  - Managed Schedules and Communications: Organized calendars, appointments, meetings, and travel arrangements; screened calls, emails, and visitors; prepared correspondence and reports.- Provided Administrative Support: Managed filing systems, prepared expense reports, handled invoices and payments, arranged logistics for events, and order supplies.- Acted as a Liaison: Communicated effectively with internal and external stakeholders, including clients, vendors, and other executives.- Maintained Confidentiality: Handled sensitive information and documents with discretion and professionalism. Show less

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  Tridorian

  Jun 2024 - now

  Customer Success Manager

  - Onboarding and Educating: Guiding new customers through product setup, training, and adoption to ensure they quickly realize value.- Building and Maintaining Relationships: Developing strong relationships with customers, understanding their needs and goals, and acting as their advocate within the company.- Driving Adoption and Retention: Proactively engaging with customers to increase product usage, encourage renewals, and reduce churn.- Identifying and Addressing Risks: Monitoring customer health and identify potential risks or dissatisfaction, taking proactive steps to resolve issues and prevent churn.- Expanding Revenue Opportunities: Identifying upsell and cross-sell opportunities, collaborating with sales teams to drive additional revenue growth. Show less