Vijayan Kesavan

Experience

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  MOTOROLA SEMICONDUCTOR SDN. BHD

  Jan 1995 - Apr 1997

  Electro Mechanical Technician

  Maintain and monitor equipment safety & performance. Assist Process Engineers and technical specialists in setting-up equipment Advise machine operators in proper usage of equipments. Undertake equipment modification. Perform preventive maintenance/service on equipments including wafer saw, device assembler-die bonder and wire bonder (pneumatic, hydraulic and mechanical). Fix and maintain circuit board and programming equipments. In charge of material quality and yield improvement. Interpret data of SPC control chart. Ensure, all the equipments are protected from ESD (Electro Static Discharge) Perform periodic preventive maintenance according to equipments’ specifications. Provide technical assistance – troubleshooting, installation, diagnostics, adjustment, repair and calibration. Tunjukkan kurang

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  SECURICOR ALARMS SDN. BHD,

  Jun 1998 - Jan 1999

  Trainee Engineer

  Assist in planning & scheduling work, delegating work to subordinates. Assist Senior Engineers with progress planning, troubleshooting and testing products and preparing reports and submissions for final consideration

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  CORRO-SHIELD SDN. BHD.

  Jun 2003 - Jan 2004

  Site Engineer

  In charge of oil rig pipeline and riser maintenance (Sand Blasting). Developing corrosion Maintenance Methodologies and oversee the Corrosion monitoring program. Lead and supervise technicians. Preparing and planning technical reports and work schedules. Responsible for the daily work performance. Make progress reports to the head quarters. Attended Sea Survival Training, Helicopter Underwater Escape Training, Fire safety training and CPR (Cardiopulmonary resuscitation)

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  BETA OMEGA TECHNOLOGIES SDN. BHD.

  Jun 2004 - Jul 2007

  Installation Engineer / Project Coordinator

  Install UPS system (Uninterruptible Power Supply/Back- up System). Troubleshoot and fault find including battery replacement. Inspect and verify the overall connection and set-up of the system to ensure that everything is in correct order. Test run the system, in order to verify whether the system is running without any failures. Lead and supervise the technical team and co-ordinate the work progress. Plan and schedule daily tasks for the technical team. Advise installation technician on technical and safety aspects. Perform periodic preventive maintenance according to system requirements to ensure that the system is at optimum performance. Prepare reports on: daily progress, installation, test, failure, fault/ troubleshooting, diagnoses and preventive maintenance. Submit and present overall task report to the management. Tunjukkan kurang

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  EDS- Electronic Data System

  Jul 2007 - Jan 2008

  IT Help Desk Support. – Request Handler

  · Main duty is to handle desktop and parts requested (First level support), by General Motor US. First process will be handle by Integrator team who will accept and transfer the request to Request Handler. Main duty of Request Handlers are creating line items in the request management (In Service Center) for the request that been receive from integrators team and then performed and assigning it to RM (Request Management Team).The team also need to re-sequence the line items to the relevant SPG (Service provider group) and ensure to complete a request within the SLA agreement. All these process are done using the universal system, Peregrine Service Centre. Tunjukkan kurang

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  DXC TECHNOLOGY SDN. BHD, (Formerly known as HPE (Hewlett Packard and EDS, Malaysia),

  Jan 2008 - Jun 2017

  Shift Team Leader - ITO Service Delivery Consultant | ITIL V3

  · Administrator for the VERITAS NetbackupManage and ensure that all system backups are done. Promptly update backup status and submit reports to management for review. Coordinate the backup and restoration projects to ensure the tasks are completed on time. Meet requisition for restoration and ad-hoc backup on timely manner; although most of the requests need to be done after office hours and during the weekend. Prompt escalations and follow-ups with the support teamon any problem related to backup. Manage vendors who conduct the maintenance of the backup servers; and ensure vendors’ performance related to backup activities is up to expectation.· PureDisk Netbackup VERITASSupporting Shell client servers to manage daily backup task and restore data. Coordinate with Shell project team to configuring new servers into the Puredisk Netbackup system. Monitoring backup and troubleshoot failure backup tasks.· MIP (Mobile Information Protection)Eds’s own data backup system agent. Used by Eds clients to backup their personal data, especially PST. (Personal Storage Table) Outlook files. MIP enables users to retrieve their personal data files, whenever they move to different locations within the region. My task is: to monitor the MIP SQL server and manage vendors for server maintenance; and give support to users on file backup/ retrieve failure.Project:-o Upgrading Microsoft SQL server and migrating into SDN network.o PHP (Production Handover Process) for new MIP serverCitrix & HP Ticketing ToolRaise and monitoring tickets (Incident, Change and Request Management) on Citrix DW (Digital Workflow). Follow up the assigned tasks until the issue been resolved and close the ticket.Managing shift team on day-to-day operation, performance and issues. In addition, analyzing and follow-up on overdue incidents, request and change management tickets. Ensuring team are adhere to all policies, procedures and ethical standards. Tunjukkan kurang

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  MAXIS BERHAD

  Sept 2018 - Jan 2018

  Sales Support (Temporary 1 month Contract)

  Providing support for customer to upgrade and change rate plan (CRP) for high-speed home fiber broadband. Key in and update customer latest particular details. Change broadband speed in the TM Portal as per customer ordered package and also updating the rate plan in Maxis account management portal. Calling and coordinating with customer to arrange appointment for the home broadband fiber installation.

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  AEON DELIGHT (M) SDN. BHD.

  Feb 2019 - now

  Executive Officer

  ➢ Building Maintenance Management.- Ensuring smooth day-to-day functioning of shopping mall, facilitating good environment for the AEON retail business activity and pleasant shopping environment for shoppers.- Maintain good communication and business relations with client, handling client complaints and queries professionally and act in the best interest of Company.- Maintain close relationships with AEON management as well to ensure that all client requests, issues, or cases are attended appropriately and in a timely manner.- Managing maintenances team to ensure the retails and mall operations run with maximum availability with accordance to contract terms.- Ensuring that facilities meet compliance standards and following the government regulations.- Ensuring periodic calibrations and inspection of the relevant building systems are conducted. Liaising with client on license renewal procedure with relevant department. (HT/LV calibration, Public License, LPG License, Diesel License, JKKP - Lift, Travelator & Escalator, BOMBA and ABC Extinguisher)- To liaise with customer or end user on the maintenance and service aspect of the overall facilities system and ensure meet customer satisfactions.- Prepare proposal and costing plan for critical repair work and major facility upgrading project.- Engaging with outsource vendor/ contractor to get quotation to repair urgent / major task. Coordinate with client to get formal approval prior to start the repair work.- Preparing work schedule, supervise, motivate and providing HR related support for the onsite Maintenance Team.2 | P a g e - Ensure Maintenance Team understand all Health, Safety and Environmental statutory obligations. Building maintenance best practice procedures and systems are adhered all the time during on duties. Tunjukkan kurang