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Amna Ashfaq

Amna Ashfaq

Cashier

Followers of Amna Ashfaq367 followers
location of Amna AshfaqMississauga, Ontario, Canada

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  • Timeline

  • About me

    Sales Specialist @ Apple | Scrum Master Certified | Carrier Management | Creative Brand Strategist | Creative Director

  • Education

    • Stephen Lewis Secondary School

      2012 - 2015

      Activities and Societies: I was a part of the robotics club, white ribbon's society, general assembly of student council, semi-formal coordinator.

    • Humber College

      -
      Bachelor of Commerce (B.Com.) Marketing

      Participated in Map the System competition and secured 2nd place- I lead the development of our creative design strategy, steering the team towards innovative visual concepts that appealed to our diverse judges.- Collaborated on Miro board to brainstorm different ideas- Created different mood boards for our visual presentation and designed the layout for our written submission- Led a diverse team of five members remotely, given that we were all based in different parts of the… Show more Participated in Map the System competition and secured 2nd place- I lead the development of our creative design strategy, steering the team towards innovative visual concepts that appealed to our diverse judges.- Collaborated on Miro board to brainstorm different ideas- Created different mood boards for our visual presentation and designed the layout for our written submission- Led a diverse team of five members remotely, given that we were all based in different parts of the world.Capstone Project - Hope Pet Food Campaign- Served as the scrum for my team where I facilitated all the communication and collaboration between team members- Created a social media strategy for Hope’s Pet Food- Partnered and reached out to various pet/lifestyle influencers, to sample dog treats, which would serve as content for our socials. Show less

  • Experience

    • New York Fries

      May 2014 - Sept 2015
      Cashier

    • The Mobile Shop

      Mar 2015 - Oct 2018
      Mobile Advisor

      - Utilized Statflo's CRM system to maintain meaningful relationships with our clients- Collaborated with teams all over GTA to develop a better sales strategy, and to engage with our customers on a more personal level- Learning people skills by asking probing questions, understanding their needs and wants from our business and the carrier of their choosing.

    • Apple

      Oct 2018 - now
      Sales Specialist

      Five years in sales, adept at collaborating with diverse teams. Known as a people person, I excel in building connections that fuel personal and professional growth.Achieved NPS (Net Promoter Score) of 81 last quarter, reflecting high customer satisfaction and loyalty.TMS (Total Customer Satisfaction) score of 93 last quarter, indicating exceptional performance in meeting and surpassing customer expectations.I’ve mentored the team with carrier activations using Rogers, Fido, Telus, Bell, and Virgin portalsEffectively communicated with the team, delivering concise sales messages on various topics including new promotions, essential information about sales portals, and positioning strategies for introducing new promotions to customers.Worked at RCC (retail channel care) supporting customers with their purchases, making suggestions, and learning technology to find new ways to cater to customers.I’ve always thought creatively about business needs whether it’s uncovering the customer’s needs, relationship building, and then following through with meaningful solutions.I demonstrate strong analytical skills by formulating financing terms and plans tailored to customers, providing them with a more meaningful and personalized experience. Show less

    • Tacosstudios

      Sept 2021 - now
      Company Owner

      In 2021, I founded my own photography company and have since covered 16 weddings while concurrently being employed at Apple.I create my own content to promote my page so I am very familiar with Canva, Color Story App, Lightroom, CapCut and Photoshop.Collaborate cross-functionally with fellow photographers and videographers, actively engaging in skill-sharing to acquire new expertise and expanding the team by integrating additional members.I've provided training to my collaborators, enabling them to comprehend my color palette, editing techniques, and photography style.Plan and schedule content production for social media platformsCraft captivating reels and static posts to connect with a broader audience and enhance my brand presence.Introduced three new services since 2021 - designing custom photo-books for clients, custom reels from wedding day, and wedding content creationContinuously refine my page's creative strategy by experimenting with fresh ideas, sharing new photography tricks, providing wedding day tips, and employing diverse methods to actively engage and connect with my audience.In the works of creating my website in 2024 to create a one spot hub for all my client’s needs Show less

  • Licenses & Certifications

    • Food Handler Certificate

    • Scrum Master Certified (SMC)

      LinkedIn