
Awais A.
Information Technology Support Officer

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About me
Business Expansion Strategist | Project Manager | Key Account Manager | Driving Business Growth and Success đ
Education

FUUAST
2013 - 2017Bachelor of Science (BS) Computer ScienceBS Computer Science
Experience

Solar Tech Pvt. Ltd.
Aug 2018 - Jul 2020Information Technology Support Officer⢠Monitored and managed Remote Monitoring Systems for solar installations at multiple school sites, ensuring continuous system performance and functionality⢠Reported daily system performance and progress updates to senior management, ensuring transparency and timely issue resolution⢠Resolved client issues related to Remote Monitoring Systems, providing technical support and troubleshooting to ensure seamless operations⢠Tested software and hardware components of the Remote Monitoring System to ensure high-quality standards and functionality⢠Documented processes for system installations, troubleshooting procedures, and user instructions to ensure clarity and consistency in operations⢠Troubleshot and supported software issues, working closely with development teams to maintain system integrity and resolve technical challenges Show less

Shopify Pro
Aug 2020 - Jan 2022Business Development Executive/Account Manager⢠Managed Upwork & Fiverr profiles for U.S. based software development services, successfully driving sales by crafting compelling proposals and innovating the sales process, resulting in a monthly revenue of $30k⢠Generated more than 200 leads in every month from various channels like Upwork, Fiverr, LinkedIn and job platforms⢠Delivered impactful pitches, achieving a high conversion rate of 20% for potential clients⢠Drafted business proposals and contracts, driving increased client revenue⢠Achieved a significant growth in client acquisition, leading to an annual revenue increase of $100k.⢠Collaborated with the Business Development Manager and developers to ensure timely project delivery and client satisfaction⢠Strengthened client relationships, achieving an impressive 80% retention rate by consistently tailoring solutions to meet unique client challenges⢠Communicated with clients to identify needs and provide tailored solutions Show less

Software Pro
Jan 2022 - Aug 2023Business Development Lead/Manager⢠Established and led a B2B business development team of 15 people, formulating a strategic business plan focused on B2B platforms⢠Grew the sales pipeline from $100k to $300k in a year by utilizing channels like Upwork, Fiverr, LinkedIn, Salesforce & Clutch⢠Created a sales pipeline focused on web & software development, custom solutions, SEO, and digital marketing services, driving a significant increase in lead generation and growth in sales conversions⢠Collaborated closely with the CEO, Sales Head to drive substantial revenue⢠Researched and identify new business opportunities & prepared financial projections and sales targets⢠Prepared sales presentations and participated in sales meetings, boosting the sales pipeline, and produced reports to support management decisions.⢠Trained business developers and sales teams, improving overall performance and skills. Show less

Tower Tech
Aug 2023 - now⢠Founded and developed the business development department, created a robust business plan targeting freelance and B2B platforms⢠Established & led the team of 10 business development executives⢠Secured the revenue from zero to $50k in 6 months leveraging channels like Upwork, Freelancer.com, Job Platforms & Strategic Partnerships⢠Expanded the sales pipeline from zero to $100k in just 6 months⢠Strategized and executed business development plans that led to a 20% increase in revenue and expanded market share by 15% within the first year⢠Fostered strategic partnerships that resulted in a 30% increase in brand visibility and expanded market reach, contributing to a 15% rise in customer acquisition⢠Collaborated on tailored pitches and proposals that resulted in a 40% success rate, leading to the acquisition of 50 new clients within six months⢠Successfully generated 350 leads in first 6 months along with 20% conversion rate resulted in significant revenue growth⢠Initiated and negotiated 10+ complex business deals, resulting in a 25% increase in overall revenue and strengthened strategic partnerships⢠Analyzed sales data to refine strategies, increasing conversion rates by 15%, and optimized pricing models, improving efficiency by 10%⢠Mentored team members, resulting in a 20% increase in team productivity and a 15% improvement in skills development scores⢠Presented progress reports and strategic plans, leading to a 30% faster decision-making process and increased stakeholder buy-in by 25% Show less
Manager Strategic Partnerships
Oct 2024 - nowSales and Business Expansion Manager
Aug 2023 - Oct 2024
Licenses & Certifications
- View certificate

Project Initiation: Starting a Successful Project
Google Career CertificatesJul 2024 - View certificate

Foundations of Project Management
Google Career CertificatesMay 2024 
Effective Decision Making
UdemyMar 2020- View certificate

E-Commerce Management
DigiSkills.pkJun 2020 - View certificate

Search Engine Optimization
DigiSkills.pkFeb 2020 
CERTIFICATE OF MEMBERSHIP
PAFLA - Pakistan Freelancers AssociationSept 2023
Content Writing
DigiSkills.pk- View certificate

Ecommerce SEO
Ecommerce ProDec 2022 - View certificate

Digital Marketing
DigiSkills.pkJun 2020 - View certificate

WordPress
DigiSkills.pkFeb 2020
Languages
- enEnglish
- urUrdu
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