Daniela Serra

Experience

• 

  Baxter International Inc.

  Aug 1995 - Sept 1999

  • Analista de suporte Pleno

    Aug 1997 - Sept 1999

  • Analista de Suporte Técnico Júnior

    Aug 1996 - Aug 1997

  • Estagiária

    Aug 1995 - Aug 1996
• 

  Enron

  Sept 1999 - Mar 2002

  Analista de suporte técnico

  Suporte técnico.

• 

  Symnetics

  Jul 2002 - Jun 2003

  Analista de suporte técnico

  Suporte técnico.

• 

  Macdonalds Restaurant

  Jul 2004 - Aug 2004

  Caixa

  Venda direta ao consumidor.

• 

  Hotel Clarisse

  Aug 2004 - Sept 2006

  Assistente de direção

  Registering guests, managing reservations and providing information about rooms, rates and amenities.Manage online and phone reservationsRespond to clients’ complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

• 

  Alstom Power

  Sept 2006 - Feb 2008

  Bilingual Operator

  Take calls in French and EnglishRedirect physicals customersScheduling of meeting rooms

• 

  Laptop Service

  Feb 2008 - Jun 2010

  Secretary

  • Invoicing products sold through the website.• Accounting record and expense reconciliation. • Facilities and purchasing responsible.• Follow-up and treatment of customer complaints. • Reception and telephone operator

• 

  Bonjour l'Humeur Association

  Jun 2010 - Oct 2011

  Secretary and Production Assistant.

  • Preparation and monitoring theater projects.• Update of the website and ticket sales portals.• Accounting.• Elaboration contracts with artists.• Negotiation with partners (Groupon, CanalCE etc).

• 

  Cap Amazon

  May 2012 - Sept 2013

  Secrétaire Exécutive

  • Events organization at the consular residence and elsewhere (Aperitif à la Française, Caravane des Vins etc.).• Accounting.• Purchasing responsible and negotiating with suppliers.

• 

  Nexans Brasil

  Sept 2013 - Apr 2021

  Executive Assistant

  • Assistance to VP South America and CEO Brazil and management all Directory agendas.• Budget control and KPI’s monitoring for indirect expenses resulting in a 35% reduction in travel expenses.• Coordination all visas and expatriation procedures. • Travel management (CWT system), including reporting and reducing trips outside the policy.• Improvement in the travel approval process, creating more agile approval flows and saving up to 50% when purchasing tickets.• Leadership and planning of specific projects (end of year party, actions related to Covid 19, office changes).• Creation of administrative policies and procedures.• Coordination staff (Office-Boys, Cleaning people and Drivers), in addition to welcoming and accompanying visitors and employees.• Training the sales team in the travel system.• Expansion of communication between HR, located in RJ, and the São Paulo office, assisting in the management of motivation policies (parties, events, agreements and awards).• Salaries Reconciliation in SAP and invoicing in the ARIBA system.• Responsible for internal communication at the São Paulo office.• Meetings Organization in Brazil and abroad, including travel by members of the Nexans Executive Committee.• Advisory on various personal matters. Show less

• 

  Home Family

  Feb 2021 - Nov 2021

  Personal Assistant

  • House administration.• Coordination of reforms.• Payment of bills and suppliers.• Negotiation with suppliers.• Buying and selling products / auctions etc.• Organization of administrative documents.• Personnel management - contracts, absences, vacations, terminations etc.• Management of medical appointments and reimbursements.

• 

  GetNinjas

  Dec 2021 - Dec 2022

  Executive Assitant

  Gestion des achatsGestion des instalationsCoordination des travaux du nouveau bureau (600m2)Coordination des voyages et reunionsCreation des procedures et politiques administrativesAdministration des contrats administratifs

• 

  OBRAMAX

  Dec 2022 - now

  Secrétaire de direction