Stephanie Reber

Experience

• 

  Brenntag

  Apr 2011 - now

  • Responsible for managing, directing, coaching, mentoring, and leading a team of 7 Key Accounts Specialists• Responsible for training team members on all processes, tools, and Brenntag systems• Facilitate achievement, strong performance, and continuous personal development of the team through performance management, skills assessment, monthly & annual reviews, training, and development• Responsible for team’s management and execution of RFQs (Requests for Quotes) and spot quotes with increased success rate to maintain existing and grow new business• Support KAS team to assure meeting ADP/ADL business goals to improve working capital for the company• Support the KAS team to provide solutions to customer requests, issues, and inquiries to assure service excellence• Create and implement ideas for process improvement to increase business efficiency and continuous improvement• Ensure compliance with all company policies and regulatory agencies, including but not limited to: Brenntag Code of Business Conduct and Ethics, Antitrust Compliance Policy, Confidentiality Agreement, etc. Show less Brenntag North America• Responsible for managing support for 21 various Key Accounts, each with annual sales of $5 million or more• Act as liaison between customers and Brenntag to provide solutions to customer requests, issues, and inquiries• Manage, communicate, and update customer pricing to be aligned with market conditions• Document market intelligence and perform business analysis to provide and execute recommendations for growth• Responsible for management and executions of RFQs (Requests for Quotes) to support business growth• Provide internal support to colleagues through checking inventory, verifying suppliers, and confirming correct product codes through various platforms such as BUS (AS400), Qlik, and Salesforce• Attend customer meetings as needed, create action plans, and assure timely follow up• Manage execution of strategic customer projects in a timely and efficient way to support customers’ growth goals Show less Brenntag North America• Responsible for managing support for 21 various Key Accounts, each with annual sales of $5 million or more• Act as liaison between customers and Brenntag to provide solutions to customer requests, issues, and inquiries• Manage, communicate, and update customer pricing to be aligned with market conditions• Document market intelligence and perform business analysis to provide and execute recommendations for growth• Responsible for management and executions of RFQs (Requests for Quotes) to support business growth• Provide internal support to colleagues through checking inventory, verifying suppliers, and confirming correct product codes through various platforms such as BUS (AS400), Qlik, and Salesforce• Attend customer meetings as needed, create action plans, and assure timely follow up• Manage execution of strategic customer projects in a timely and efficient way to support customers’ growth goals Show less Brenntag Solutions Group• Responsible for commercial development of 18 assigned Corporate Accounts in North America totaling over $15.2 million in Sales in 2019• Gross profit growth of 7.6% in 2019 totaling $1.6 Million• Generated $364,041 in new business across 18 Corporate Accounts in 2019• Drive commercial excellence with focus on proactive selling, price and margin management, and new business• Develop, implement, and maintain strategic account business development plans in alignment with growth targets• Provide regular communication, direction, and guidance throughout organization to ensure excellent service • Deliver product, industry, and marketplace knowledge to customers• 2020 awarded Special Project Award for Best Sell Price Management Growth Show less Brenntag Northeast• Determine pricing for customers on monthly and quarterly price files as well as spot pricing as requested• Maintain accurate customer price quotes for over 270 key and corporate accounts• Manage price files for monthly and quarterly pricing for over 160 key and corporate accounts• Prepare and process over 100 municipal bids and documents, including determining bid price, and requesting bonds and insurance certificates when necessary• Responsible for continued growth in municipal bids• Elevate and rectify problems with deliveries, inventory, and/or paperwork as needed• Maintain container tracking and inventory reports for high priority customers• Process sample requests by corresponding and arranging with vendors for high priority customers• Extensive knowledge of chemical safety standards and requirements• Quickly provide customer with needed documentation such as COA, SDS, Spec Sheets, Bill of Ladings• Continue as key contact for priority account generating $2 million annually in sales• 2016 awarded Best Regional Operating Company Key Account Specialist• 2017 awarded Key Accounts Regional Operating Company of the Year• 2017 Gross profit increased 12.9% (up 11.4% from the previous year prior to joining team) Show less Brenntag Northeast• Process bi-monthly price edits and maintain accurate customer price quotes for over 1,000 accounts• Prepare and process over 100 municipal bids and documents, including determining bid price, requesting bid bonds, surety bonds, and insurance certificates when necessary• Responsible for over $700,000 in growth in municipal bids• Elevate and rectify problems with deliveries, inventory, and/or paperwork as needed• Process over 250 sample requests annually for customers by corresponding and arranging with vendors• Maintain container tracking and inventory reports for high priority customers• Extensive knowledge of chemical safety standards and requirements• Quickly provide customer with needed documentation such as COA, SDS, Spec Sheets, Bill of Ladings• Key account pricing and record keeping responsibilities• Continue as key contact for priority account generating $2 million annually in sales Show less Brenntag Northeast• Key contact for 20+ strategic accounts valued at over $15 million in annual sales revenue• Accurately enter customer orders and send over 99% of order confirmations for customer review• Quickly provide customer with needed supporting documentation such as COA, MSDS, Spec Sheets, Bill of Ladings• Streamline invoice adjustments and customer complaints when necessary• Efficiently and correctly updates all customer notes and special requirements• Member of Office Safety Committee, which implemented MBWA (Management By Walking Around) procedure for office employees, as well as global safety initiatives• Key contact for set up of new accounts for sodium hydroxide Show less

  • Commercial Support Manager

    May 2022 - now

  • Senior Key Accounts Specialist

    Mar 2022 - Apr 2022

  • Key Accounts Specialist

    Sept 2020 - Feb 2022

  • Corporate Accounts Manager

    Oct 2018 - Sept 2020

  • Sales Support - Key Accounts

    Mar 2016 - Oct 2018

  • Sales Support Specialist

    Oct 2014 - Mar 2016

  • Customer Service Representative

    Apr 2011 - Oct 2014
• 

  Target

  Oct 2017 - Sept 2018

  Cashier & Cash Office

  • Assemble next-day start funds for 35+ work stations and change funds• Prepare bank deposit upwards of $20,000• Perform two counts of all money in safe, including deposit, in amounts up to $40,000• Ensure all counts are accurate and the safe balances• Act as cashier, guest services associate, and self-checkout associate as needed on other shifts