Pranesh Prasanna

Experience

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  HCL Technologies

  Jun 2013 - Mar 2015

  Worked as a Bid Manager for the entire Asia Pacific Middle east and African countries in the Business Analytic services ecosystem. Worked as a recruiter for Google project. Strategized and executed experienced professional recruitment at HCL in a dynamic environment in the technology sector.

  • Executive

    Jul 2014 - Mar 2015

  • Recruitment Enabler

    Jun 2013 - Jul 2014
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  Magzter

  Sept 2015 - May 2016

  Content Support Executive

  • Proactively identified and engaged potential leads through targeted phone and email outreach in key markets such as USA, Canada, New Zealand, and Latin America.• Cultivated strong relationships with existing publishers, fostered trust and collaborated for continued partnership.• Implemented and executed joint promotional activities in collaboration with diverse publishers, driving enhanced brand visibility and market penetration.• Developed innovative marketing ideas and strategies to optimize readership and increase sales, leveraging market trends and consumer insights.• Secured new content acquisitions from both existing and new publishers, expanding the organization's portfolio and content offerings.• Collaborated with internal technical teams to address and resolve publishers' technical queries, ensuring seamless integration and platform functionality.• Designed and created customized apps tailored to the needs of registered publishers, providing enhanced digital experiences and engagement opportunities. Show less

• 

  RR Donnelley

  Aug 2016 - Jan 2019

  Senior Customer Support Executive

  • Conducted comprehensive training programs for new hires, providing in-depth knowledge of process nuances and Standard Operating Procedures (SOPs).• Delivered impactful soft skills training to enhance the capabilities of the entire operations and production team.• Monitored and evaluated email communications, chats, and phone calls, offering constructive feedback and driving continuous improvement.• Fostered strong client relationships through regular weekly calls and scoping sessions for critical projects.• Educated clients on the diverse range of services offered by RRD, showcasing the value and capabilities of the organization.• Prepared accurate and detailed weekly and monthly billing reports for each client, ensuring transparency and financial clarity.• Exhibited a deep understanding of customer mindset, adapting processes to align with their unique needs and preferences.• Effectively communicated technical aspects to clients, demystifying complex concepts and fostering clarity.• Implemented strategic initiatives to drive repeat business from clients, leveraging insights and developing tailored strategies.• Led critical projects, ensuring exceptional customer satisfaction and delivering results that exceeded expectations.• Served as the primary point of contact for internal communication within the team, facilitating seamless collaboration and coordination.• Enforced strict adherence to quality metrics, maintaining high standards of performance and ensuring customer satisfaction.• Identified skill gaps within the team, proactively addressing them through targeted training and development initiatives.• Prepared comprehensive Root Cause Analysis (RCA) reports for escalations, enabling effective problem-solving and process improvement.• Nurtured employee engagement through various activities, fostering a positive and motivated team culture. Show less

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  Sgsco

  Feb 2019 - Jan 2021

  Client Service Representative

  • Effectively managed and maintained data on ongoing artworks, providing periodic presentations to stakeholders.• Oversaw a comprehensive database of artworks, ensuring easy access and efficient organization.• Provided clear and concise briefs to production and creative teams, ensuring adherence to clients' expectations and timely project delivery.• Efficiently allocated jobs to various teams using a robust job scheduler, optimizing resource utilization.• Conducted in-depth analysis of competitors' product designs and placement, leveraging insights for strategic decision-making.• Nurtured relationships with printers, facilitating seamless collaboration and delivering timely technical approvals.• Collaborated with clients to brainstorm and ideate on new product launches, fostering innovation and market differentiation.• Managed monthly billing process, accurately documenting and invoicing for services rendered.• Resolved client queries promptly and effectively through diverse communication channels, including chat, email, telephone, and video calls.• Obtained necessary approvals from stakeholders, ensuring smooth project progression and minimizing delays.• Consistently achieved annual monetary targets, demonstrating a results-driven approach and delivering tangible business outcomes.• Liaised with warehouse teams to coordinate stock management and inward shipments, optimizing supply chain efficiency.• Conducted comprehensive training programs for new hires, including designers and QC teams, to ensure compliance with clients' legal mandates.• Updated the client's SAP system with sales and pricing codes, ensuring accurate and up-to-date information for business operations.• Collaborated closely with Brand Managers and Activity Managers from different regions, fostering cross-functional synergy and alignment.• Generated visually stunning 3D pack shots, adhering to the precise technical specifications. Show less

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  Hogarth

  Jul 2021 - Feb 2024

  • Spearheading and supervising a high-performing team of print designers, ensuring efficient task allocation and daily operations.• Fostering strong relationships with Account Managers and clients, consistently delivering exceptional service and addressing their needs.• Conducting regular update calls encompassing project progress, process enhancements, and technical insights to ensure seamless collaboration.• Orchestrating daily team huddles to prioritize projects and align efforts with project leads for optimized productivity.• Continuously improving processes and workflows, implementing innovative strategies to streamline operations and enhance efficiency.• Collaborating with department heads to provide expert consultation on ongoing campaigns, contributing valuable insights and recommendations.• Organizing Root Cause Analysis (RCA) calls with leads, effectively identifying and addressing any escalations, while preparing comprehensive reports.• Coordinating the successful completion of ongoing campaigns, ensuring seamless execution and timely delivery, exceeding client expectations.• Playing a pivotal role in onboarding new clients, imparting comprehensive training on the asset repository to enable smooth project integration.• Preparing accurate estimations, actively following up for approvals, and initiated work on approved estimates, consistently meeting agreed deadlines. Show less

  • Senior Project Manager

    Jun 2023 - Feb 2024

  • Print Project Manager

    Jul 2021 - Feb 2024
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  SGS & Co

  Feb 2024 - now

  Project Manager